disappointed for top of the line

Arrived with adjustable top rack which would not close in down position. Took over a month to replace, and moves fine only when empty. With light load, right side will not stay in up position. Fancy and flexible loading features are a nuisance, such that I cannot load nearly as much as my 20 year old washer, and run it more frequently. Doesn't dry as well either, I'm told because of the energy savings feature (less heat). Cleans well, except oatmeal. I expected much better from top-of-the-line model. Soap dispenser wont open if silverware placed in silverware slots nearest dispenser.