HORRIBLE waste of time and money

I've been told for months that NeatReceipts update ($20 cost to existing customers for version 3.0) would have better exporting to Quicken. Specifically I'm disappointed that MEMO data (you know - that line that has been on checks for 100 years now) does not get included in exported data. After finding that was not true, I called again and was told that the newest version 4.0 (another $30 --am I an idiot or what--) would definitely include complete data export that I need (helpful for IRS audits--the last 3 years now--God help me). 4.0 ALSO DOES NOT do what they claim. Unfortunately I really need that MEMO info, which is why I bother to put it in the field.

NR designers are not aware that people might want to use the most basic of information and they are the ones who decide what information will be exported for Quicken. Oh, and they not only promise to include basic changes in future updates (and charge for them)--and then fail to do so-- they are HORRIBLE at even putting out updates.

PLEASE DO NOT BOTHER! I've spent $200 on the scanner/software and $50 more on updates... and the thing is costing me time!

AWFUL online support. LiveChat support is very uninformed and not helpful and phone support times are limited to usual work hours (you know, when I am WORKING).

There is just nothing useful, helpful or convenient about this. Too bad because the general idea is great and the technology is out there (somewhere - not in NeatReceipts, however). Sorry to disappoint!