Quite Disappointed

This frame is one of the best I was able to find, when researching. The reasons consisting mostly of wi-fi, overall size of the screen and the cost being comparably affordable.

However, after buying I've been very disappointed. First, the size of the screen is deceptive. 10" is accurate, by the method of measuring the screen. However, while most photographs are roughly 4:3 and this screen is roughly 16:9 (800x480) -- while this is great for video, very few photos have that orientation, and are therefore severely cropped vertically, or rendered very small with wide black bars on the left and right margins. This means the effective size is actually SMALLER than many 8" frames, so beware if you're hoping to get a large image from this!

Second problem: support. Support at Kodak is BAD. Forget email support -- it takes roughly 10 days just to get a response, which is so generic and basically assumes you're an idiot (without even bothering to read all the details of the support request) and is therefore completely unusable and not helpful, in general. Once we CALLED them, they were very confused, and seemed to not even know their product well at all! It took a very long time to find out what are my biggest issues of all -- that this is a very limited product when it comes to Wi-Fi, which brings me to...

Third problem: Wi-Fi is severely crippled, and with no good reason to be! First, you have to use the Kodak Gallery, though that is not much of a big deal. However, it will not fit images to your screen, as opposed to cropping (a feature that it readily does with wired images coming in via USB, flash memory, etc.) See problem #1 above to see why this is such a horrible problem! Second, you MUST have it set to a ONE MINUTE transition effect, no matter what you set it to or the speed of your connection. This is REALLY bogus, and makes it actually quite tedious to watch! One of the most frustrating aspects of the Wi-Fi limitations is that NONE of this is documented in the manual, online support, or something even support technicians know about -- it took a lot of escalation and asking around of other employees to come to that conclusion. Further, when going through the settings screen, nothing indicated that when we set the image to fill the screen or transition time to a few seconds that it would NOT honor those settings, and would be overridden with a much less satisfactory option!

Fourth problem: brightness. The LCD screen is of good quality, but the brightness is very poor, and therefore problematic in viewing from any reasonable distance.

Fifth problem: remote control. The remote is TERRIBLE! You have to hit the buttons very hard, and there is no tactile, audible or visual feedback to let you know that a button has actually been pressed! Also, you have to be VERY close to the frame for the remote to actually work, and with a direct line of site -- no further away than a foot or two! (Making the use of a remote pretty silly, actually.)

I've not really explored the other options of the frame, such as video capability and sound (with the built-in speakers) since the use of this frame is really limited to just needing a good photo viewer using the wi-fi connection -- so I cannot really comment on them. However, based on the experience of those problems above, I rate this product VERY poorly, and sadly feel we have wasted our money -- sad, because this product seemed to have so much promise and we were very excited to have found it.

The only reason I gave it two stars, instead of one, is that I'm giving Kodak the benefit of the doubt in that the other features must work decently, and the frame is sturdy and looks nice -- though that may be a bit too generous since that is hardly worth the money spent.