LG is NG, DOA and with unacceptable service

Washer and dryer were delivered and installed on 5/3/07. Purchased from J.A. Madison (another story). Washer worked but dryer did everything but heat. Called LG service line and had to convince them that, Yes, it was properly installed, etc. etc. They gave me a claim number and a service repair number...got a return call three days later and my wife schedules the repair (while I am conveniently out of the country and 6 time zones away). Repairman states that the house supply gas pressure is insuffcient for the unit to function properly...also states that the unit checks out "ok"! It doesn't.

When I get home, I ask what was the pressure reading (the repairman didn't measure it). I have it tested (by hiring a professional heating/plumbing firm) and find out that it is more than adequate (7.5" water column). Now, why would the LG service technician make a statement that the problem is not with the defective unit but my problem instead--how convenient!

Repairman returns and admits that it is not a supply problem. Orders new valve part (but we are told that it could take a while) and we demand next day delivery. They tell us that is at our expense. REALLY!!! We'll see about that.

Bottom line. Dryer doesn't work. Service support was horrible. Never had this type of problem ever before with reliable Kenmore products for over 35 years. Why did I switch? This was a BIG mistake for us. BUYER BEWARE: DO NOT BUY THIS DRYER.

Update: 5/19/07 -- Dryer now working after 16 days...problem was a defective control board. Four service visits but now finally fixed...still, a horrible experience overall...and, I now must wonder how long will this product last? Warranty is only one year. I've lost confidence in the both the product and the local service support (Pittsburgh, PA). Repeat: I would not purchase this product for the reasons already stated and do not recommend it.