eCampus.com

Ordered 2 books; paid decent prices but high shipping. Rec'd one book on time (but not too fast). Waited on the other...waited...waited. Finally contacted Customer Service... only to find out that they couldn't find the book (some excuse about losing a supplier). They never contacted me about this. They said they had no idea when they would ship this book. I canceled the order and rec'd timely feedback on the cancellation. Won't use again.

 I would not shop here again

I ordered a textbook for my wife in August, 2005. The book took a little over two weeks to get to us. Fortunately, she dropped the class before the book was delivered, so we weren't worried about it not getting to us. The order was correct on arrival.   Read full review...

 I would not shop here again

Received 2 of 3 items within about 10 days of order. 3rd was cancelled after 30 days because we have been unable to locate a supplier", however, item still shows "In Stock" on the site. Price has now been raised $2 plus I would now have to pay an additional $5.97 shipping since my new order in under $50.

Read the reviews on this merchant BEFORE you order.

 I would not shop here again

Like many others here, I found the small savings compared with other textbook isn't worth it. Pick someplace near the same price that is rated better by consumers. There was a great sounding shipping deal that turned out to be ordinary shipping at a   Read full review...

 I would not shop here again

SUCKS BIG _____! I hate eCampus more than anything else in the world...They are the worst store I've ever dealt with. I ordered a lab manual for my German class and paid $18 for overnight shipping. About TWO WEEKS later I recieve the wrong book - not   Read full review...

 I would not shop here again

Very smooth transaction and quick shipment! Will look forward to doing business again! Prices were competitive and will look to eCampus first for all future purchases.

 I would shop here again

This is the worst online company I have ever done business with. They shipped the wrong product two weeks late. Then when I requested the correct item be shipped I was told in and email by an employee that it would take 3-4 days to get the reorder in because the person that does that is swamped. They say they have live chat - it has never been in operation in the time frame they advertise it as available. The wait time for customer service is on average a half an hour.

 I would not shop here again

I ordered a book from ecampus.com. After 10 days I still hadn't received the book. I checked the order on their site and found it was on hold in order to get some additional authorization for my credit card. They never advised me of the problem, how to fix it, or anything. By the way, there was NO problem with the credit card. A few days later, a friend also ordered from them and also found the order delayed because of a hold on the credit card. I guess that ecampus simply cannot deliver on its orders. I would NEVER order from them again. They are very unreliable and if you need something from them, don't count on getting it or being advised that there is a problem. Lousy customer service. They still haven't responded to my questions.

 I would not shop here again

The prices offered for the books on the website are good, however, not uncommonly the books are not in stock. Any inquiries are met with an offer to cancel the order.
Spend the extra money with a more reputable store. I waited 6 weeks until I received an email stating they had canceled the order.
I would not recommend this store to anyone.

 I would not shop here again

If you need your book faster than 4 weeks, look elsewhere. Their estimates for receiving books "no later than", are inaccurate and they do not offer expedited delivery when the process takes longer than expected. Also, their packaging for paperbacks leaves much to be desired. Lots of bends to pages and cover. Oh, and replies to feedback take a five days.

 I would not shop here again

Ecampus.com advertises products that they do not have and in some cases will never be able to obtain. My son needed two vocal music books that none of the normal reputable sites had in stock including the campus bookstore where my son attends college. Against my better judgment, I went ahead and ordered from this site as they listed that both items were available. My son is not four weeks into class with no books. I called their customer service and waited 45 minutes to talk to a customer service representative. She advised that one book was in stock. When I inquired why they had not shipped the book, she did not have a response. I advised her that I was canceling the order and canceled my order on their website. Two days later, the charge has appeared on my credit card. I have instructed my banking institution that this charge is unauthorized and not to honor it. If we do end up receiving any items, I will promptly ship them back to this fly by night company.

 I would not shop here again

I attempted to purchase a book from ecampus (actually, biggerbooks.com, but they have the same address). I never received an email confirmation of my order. When I called the 800 number, they had a waiting time of over an hour. Even when I tried to wait to speak to a representative, I got cut off before speaking to a real person. I emailed them and requested that my order be cancelled; they emailed me back and said the order was cancelled, but a few days later they charged my credit card anyway.

Don't order from this company!!! You are only setting yourself up for a lot of pain.

 I would not shop here again

Placed an order on 8/31 for a textbook which ecampus said would ship on 9/1 and arrive on 9/6. Paid extra for expedited shipping. On 9/5 ecampus email said "The following item(s) have yet to arrive in our Shipping Facility. At this time we still expect to fill your order and shipping should occur
soon. Delayed items are usually received within a few business days beyond the anticipated arrival date." My first and last time shopping at ecampus.com!!

 I would not shop here again

I attempted to purchase a book through ecampus which was advertised on their site as being available in 7-10 business day. They kept stringing me along over the course of a couple of months saying it would be shipped soon. I finally confronted them, and they essentially admitted they never had the book, and no intention of getting it for me.

It seems that ecampus plays this game in hopes of making money of partially-filled orders in hopes of actually selling more expensive books, while luring you there with cheaper books they don't actually have and never will. Pretty common situation with irresponsibly run internet companies.

Just avoid them, because they will initially appear OK, it is my opinion based on my experience with them that they are just doing a sort of bait and switch. Avoid them.

 I would not shop here again

I had a hard time getting through to customer service. I often emailed with a questions and got no response. I had a book that was listed as in stock but at another location-a week later no response and no book shipped out. I would not use them again EVER!!!!!!!!!!!!!!!!!!!

 I would not shop here again

HORRIBLE. Please don't get scammed. I think the positive reviews that were posted about this site were fraud. I sent 2 packages of books to them through their buyback program in June, and received NO correspondence from them. I emailed them and received no reply in over 2 weeks. I called their customer service and was on hold for over 20 minutes before i hung up. I just wished i read the reviews before i sent over $300 in buyback books to them (and you know, with the rate of buybacks, that was over $600 of what i originally paid!)

 I would not shop here again

This was my first time shopping through ecampus, and I have no complaints. Delivery was prompt and the book was exactly as described. I will definitely check ecampus for books again next semester, and will probably try to sell some of my own used books!

 I would shop here again

They substituted another book for the one I ordered. I then cancelled my order with plenty of notice, but they still went ahead and shipped it. I refused delivery and it was received by their warehouse. However, it still takes up to 30 business days to process a refund. Ridiculous!

 I would not shop here again

My experience with Ecampus.com entails their book buyback program. I would NOT RECOMMEND doing business with them. It has been 3 MONTHS since I mailed my books to them and they have yet to send me a check or make an attempt to contact me. Also, when I attempted to contact their customer service by telephone I was on hold for over 10 minutes--I hung up instead of wasting any more of my time.

 I would not shop here again

I mailed 15 Lbs of books for apprised value of over $200.00 (insured mail). The payment check is a month overdue. Each time I call, I get scripted answers similar to those all the other victims already described. I encourage everyone to start legal action, even if it is through the small claims court. I will be contacting student affairs offices through the US colleges and universities. Maybe we can gather for a class action. Check with your state treasury department. Lets show e-campus we did not go to college for nothing. Lets stop student rip off!

 I would not shop here again

STAY AWAY. I wish I had read these reviews first. eCampus is nothing more than a "Drop Shipper." It's been 2 weeks since I placed my order for one book, and it's still "on order." Why did they have it in stock? My 8 week class starts today, and I'm a book short. Stay away from this company.

 I would not shop here again

I would not recomend this store at all oder was place 10/20 was not shipped untill third week in december OVER A MONTH LATER
When looking that item up a week later it said avaliable. if I had to wait over a month it was NOT avaliable.

 I would not shop here again

I ordered the hardcover edition of a book. A few days later I got an email saying they had automatically "upgraded" my order to the paperback, for the same price! There was no way to cancel, I wrote to customer service and they were able to cancel it as the book had not yet shipped.

 I would not shop here again

I bought several textbooks from ecampus.com and was very impressed with their speed, accuracy of order, and prices. Highly recommend!

 I would shop here again

Placed an order the first week of the semester, for a product that said "ships within 2 to 3 days." After 10 days received an e-mail that my order had not yet been shipped, but they still expected to be able to ship it within 2 more days. Meanwhile I'm getting farther and farther behind in my class. Another week passes. I cancel my order and order the book from another online merchant. It arrives a few days later. A week after that, my credit card is charged by ecampus.com for my order, which reads "CANCELLATION PENDING" on my account page. Tried to call customer support during the hours listed on their website and it was closed. Tried to contact someone by the online chat during hours listed on their website, and it was closed. As of today I still have not gotten my money back. HORRIBLE, HORRIBLE COMPANY!

 I would not shop here again

It all went really smoothly--my book came when they said it would, it was the edition I wanted, and I was really surprised at the quality. I had ordered a used book and when I got it, it looked like it hadn't ever been used before. The price was a really good deal.

 I would shop here again

I agree with almost everything people are saying about ecampus. It's TERRIBLE service, shipments are always late (could be many weeks late!), and I can't believe how the customer service staff literally lie to you! You may pay less in the beginning, but   Read full review...

 I would not shop here again

I had two orders pending with ecampus.com. I just received three emails telling me that my orders had been completely canceled because they were unable to locate the items from a supplier. Not only did they cancel the two orders, they sent a third email canceling a free t-shirt that was supposed to come!

What is that about? They sell merchandise that they don't even have?! Then when they don't get it, they cancel it?

One of the items was a limited edition book that is now sold out on all other sites. I'm out of luck.

 I would not shop here again

I had not bought any items from Ecampus in about a year, but I received a Christmas email from them back in December. The email contained a lot of information in almost every category you would expect from a popular bookstore. They had other items that   Read full review...

 I would shop here again

I had initial dissatisfaction and wrote a very negative review regarding slowness and lack of response of customer service. Since then, they have shipped the book I ordered and customer service has stepped up and taken care of business. I am upgrading my review.

 I would not shop here again

I have learned the hard way that E-campus is a business that I hope disappears soon. They have no problem charging you for 2 day air delivery and then sending it ground which takes about 8 days in my case. Classes start and here I am still waiting on the book out in god knows where. Do not take advantage of any FREE t-shirt offers becaus those arent in stock(even though it says they are) because then they hold up your books waiting on a FREE tshirt. I spend 3 hours waiting for customer support online and an hour and a half on the phone simultanisouly. Then when they answered the phone you cant even here what they are saying.They dont deserve anyones business.

Avoid E-campus at all cost because it is too frustrating to deal with them. Plus no one wants to start a semester off already behind because of the lies they advertise on their web site.

 I would not shop here again

I just got an order from eCampus on Friday and I must say everything went according to plan. I placed my order early last week and ordered three of the books I needed for this semester,plus a DVD. Each item had an estimated availability for shipping   Read full review...

 I would shop here again

I've used ecampus for 2 years with no trouble at all. I've even sold textbooks back to them at the end of the semester. The site is easy to use and delivery is fast. I have had some difficulties in the past using the postal service for their orders.   Read full review...

 I would shop here again

Regardless of the negative reviews that I have read on ecampus I decided to give them a shot because of their really cheap clearance book section. I had one of the best shopping experiences that I have had in a long time. I bought 4 children's books and I paid $1 for 3 of them and $3 for the other one. It was really easy to move around at their website and when I had a question about shipping I called their customer service department. They were friendly and helpful. My books arrived a little later then expected, but it was close to the holiday season. But because of the great prices I was able to wait a few extra days. I will shop there again.

 I would shop here again

I placed two orders with this company and waited a month and a half before they canceled both orders. I could have order through Amazon or Barnes and Noble for a little more but at least I would have gotten the discount as opposed to nothing at all. Now I'm screwed and have to scramble to get a copy at full price if I can. The customer service is the WORST I have ever experienced.

 I would not shop here again

This site is fantastic! Textbook prices keep going up and we need more places like this that consistently discount textbooks. Ordering is very easy. If you are trying to order textbooks for all of your classes you can key them all in at once and the   Read full review...

 I would shop here again

I like ecampus a lot. They always have the books I am looking for at competitive prices. They also seem to have a good selection used, at least most of the time. They usually have at least half of the books I am looking for used. Their prices on textbooks are always discounted but I wish they could be discounted a little more. Who wouldn't like that? But that's why i try to buy used from them whenever I can. They are always in good condition, unlike some other sites I bought from.

 I would shop here again

Great Site...Lot's of titles and a good assortment of used textbooks. It's best if you know the ISBN number of the book you need to make sure you get exact version of the title. Customer Service as been very helpful id tracking orders. One thing though. Don't ship textbooks using their postal service option. You can't track them very well and it takes a while to receive them. I think it's a postal service issue, though. UPS ground works great and the shipping rates aren't too bad.

 I would shop here again

I am very satisfied with the service I received and the products. I've had a LOT of problems with other online services and had to cancel orders because an item couldn't be obtained from them. Sometimes a product runs out, that's not the fault of the company. I have ordered a range of items from eCampus and I've been very satisfied with everything. I have only had to cancel one order and that was an item that turned out to be discontinued by the publisher. eCampus let me know and did their best to try and find the item, but it just wasn't out there. They didn't even bill me for it before hand. If I've had a delivery issue, they've gone out of their way to compensate me for the delay. I'm very happy with eCampus and I will continue to shop with them!

 I would shop here again

Ordered C programming a modern review textbook
1. Took over a week to get
2. Sent me the study guide instead of the textbook
3. Rude service - told me not to shop with them again - and I won't

 I would not shop here again