eBags.com

Full review
In August, I placed an order online with eBags for 4 Jansport Super Break backpacks. I received a shipping notification along with a tracking number. All four backpacks had the same tracking number, so I assumed they were being shipped together. When the package arrived, it only contained two backpacks. The next morning, another package was delivered that contained one backpack.

So I had received three of the four backpacks I had ordered. I called eBags customer service to ask about the missing backpack. The customer service representative told me that she was actually able to see through her computer system that the missing backpack was scheduled to be delivered that next Monday.
When it didn't show up on Monday, I called customer service back and they spent some time claiming that all of the backpacks had already been delivered. They kept telling me how the original tracking number showed delivery. I kept explaining that although the shipping confirmation did only show one tracking number for all four bags, that I had already received two separate packages from them so they obviously were not all shipped together under that tracking number.
Then she moved onto the tracking number for the second package, telling me that package had contained two backpacks and not just one. All this time she was pretty much coming out and saying that I was scamming by claiming to not have received the fourth backpack.

I pointed out to her that on the UPS website the weights of both packages I had received were clearly shown- and the package I had received the first day (which contained two backpacks) was heavier than the package I received the second day. All the backpacks were the same style and would weigh the same, so there was no way that second package contained two backpacks. When I pointed that out, she did stop acting like I was trying to steal from them, and said she would have a supervisor contact me back.

The same woman did call me back a short time later to tell me that there was some sort of problem with their warehouse and the backpack had gone out of stock, and that is why it didn't ever ship. She did offer to have us pick out any other Jansport Super Break backpack and they would give us a 50% discount on it.

I wasn't so much angry that the item went out of stock, because that happens sometimes. What did make me angry was that they never notified me that it went out of stock, they actually sent me a shipping confirmation for it,and then acted like I was lying when I said the backpack never showed up.

I did end up talking to a supervisor who was very nice and apologetic, and to make up for the error he let my daughter (who the backpack was for) pick any backpack under $50 from their site for free and they even shipped it overnight mail so she would have it quickly.