X10 Direct

STAY AWAY FROM THIS COMPANY!!!! There products are garbage and there technical and customer support staffs are there to help rip you off. The products are not worth the material that they are made of. If you want to throw your money away, go ahead and do what I did, place an order!!!!

 I would not shop here again

Every thing was satisfactory.

 I would shop here again

Salesperson was great. She took the time to explain everything that I asked about. The order shipped immediately and arrived in 2 days.
They could suggest other items that might benefit the buyer. I need more stuff!
Mike Hare

 I would shop here again

Review of X-10 Home Automation Products: Over the last several years I have installed about 25 X-10 modules of various types; motion detectors, sockets, switches and transmitters. Almost 15% of them have failed, and had to be replaced so don't throw   Read full review...

 I would not shop here again

this is the most amazing site i have ever visit,i love everything about wireless and auto-motion and x10 have everything i need,the delivery is fast so i don`t have to wait and the prices are the best.
i recommend x10 for everybody. wonderful.

thank you.

david arciniega
bensenville,il

 I would shop here again

The service is very easy to use and X10 have many hot deals that you can save money by ordering a bunch of it. I highly recommend them for any x10 needs. Also, they are usually good with accepting the return items if you realize it doesn't fit your needs. I will continue to buy products from them.



 I would shop here again

Those long emails are a bit overwhelming--ever considered thumbnails of all so we can see what you have on one page and click open a page if we are interested?

 I would shop here again

very favorable experience

 I would shop here again

It makes no sense to me that as a resident of Canada We have to pay shipping in US dollars when US residents get free shipping.

 I would shop here again

The web page was very difficult to use. I knew what product I wanted but had to spend too much time looking for it. `

 I would shop here again

Had some start up problems with software issues, but cust service was excellent in working me through them. Would buy from them again. Robjaw1

 I would shop here again

Product as described, good value

 I would shop here again

The X-10 associate was courteous and completely knowledgeable of his company and their products.
He took my order and confirmed by email within
minutes. Iam sure that the order will be delivered
within the week

 I would not shop here again

Very satisfying

 I would shop here again

On October 2005, I ordered a heater for $57.99. The product, delivered by fedex 10 days later, was damaged. I contacted the customer support which issued a return authorization.

The package was picked up by Fedex the following day. Since then, despite numerous email and certified mail, I could never get my money back. The company first ignored my requests and now pretends that the package was never received.

After 10 months, I filed a complain to the Federal Trade Commission and transferred the case to my lawyer. If you don’t want to find yourself in such a situation, DO NOT USE THIS COMPANY.

 I would not shop here again

have used them several times and have no complaints. very fast and accurate. excellent prices and never any out of stock delays.

 I would shop here again

Order processing could be a little faster, but overall speed was good. Good customer service. Good selection of items and the price is impossible to beat.

 I would shop here again

Product arrived as advertised,on time and at a fair price

 I would shop here again

shopping cart is mostly broken. shipped one order with my credit card as the ship to name, would not respond to my emails, had to fix it with fed-ex myself. would not admit to any culpablity, said I entered my credit card number as my name, so they must have charged my name as my credit card number. have so far received 2 items doa, they expect me to pay for the rma shipping, too.

 I would shop here again

Good service.

 I would shop here again

Great products. Web site a bit difficult to move about in.

 I would shop here again

I received my order with a cord that was defective. They wanted me to pay for shipping there defective part back for exchange. It took 5 e-mails before I got this far. I would never order from this company again.I did not order defective goods, why should I have to pay to send the back so that I can get the product that I ordered in the first place.

 I would not shop here again

Excellent quality and value. Reasonable price.

 I would shop here again

Tammra Stanley was very helpful and worked through my all of my crazyness. I will positively buy from x10.com again. I cant wait until my product arives.

Thank you soooo much,
Mike

 I would shop here again

Wonderful! delivery speed was perfect! I love how speedy they got my cam shipped out and how well the cam works for suck a cheap price! Will buy from again!!

 I would shop here again

This was my first experience dealing with x10.com and I have to say this is probably the best service I've ever received from an online order. I placed my order Sunday and by Monday I had received confirmation that my ordered had shipped. Part of my order was the ActiveHome Pro software and I had an email on Monday morning instructing me on how to download it. The rest of my hardware arrived on Wednesday.

The instructions provided by x10.com were very easy to follow and installation was a breeze.

Great service, highly recommended!

 I would shop here again

Excelent experience at this time and one year ago.

 I would shop here again

Product ordering and delivery was excellent. Order was handled and shipped promptly. Customer service was a bit disappointing because of the time I spent waiting for a customer service representative. I was on hold for nearly an hour before I was put in contact with a person. Once I was able to talk to a person, the rest of the process went smoothly.

 I would shop here again

the X-10 purchasing is very efficient and easy. They have it down to a sceince with excellent servie , speedy delivery and easy, user friendly access.

 I would shop here again

It was a pleasent trip shopping at X10. It came highly recomended by my brother who is a tv/radio technition for a large station! He has used x10 for many good and useful items for his personal use at home. I am excited to get and use my new items that are on the way!
Bob of Hawaii

 I would shop here again

I did not rec. all the items that I was to get with this system and I have made a dozen calls by phone ( left on hold for hours ) or by e-mail ( 1 person return my e-mail and I told her what was missing and gave her the item # but I havent herd from no one till this survey ) I am very unhappy with this service and if it is not corrected I will not order from them again nor will I tell friends about this company .... David Belcher

 I would shop here again

Product as described and shipped on time.

 I would shop here again

Expect 40-60 minute wait for customer service. Instant access to buying, but awful response after the sale.
Website has countless popups, and full of annoying graphics. The most confusing site Ive encountered. Special deals are not to be trusted, email confirmations meaningless. Be wary.......

 I would not shop here again

7/1/06: Excellent experience on a Bandit special, however I was hoping to find some extra accessories for the product but was unable to locate any (they only showed as for a similar product and would likely have worked). Also, I wanted 2 and added another to my cart but it still showed only one. I went back to the page and it said that quantities are limited to 1 so I just went on. However after checkout my confirmation showed as 2 with total charges as such. So I really don't know at this point if I will be charged and sent 1 or 2.
7/8/06 Update of above review: I received my product (IN ONLY TWO DAYS FROM SHIPPING (because of July 4th holiday)!!!, coming from Las Vegas to Phoenix) and I did in fact get the 2 sets as I wanted, but that the cart did not show. Order placed Saturday afternoon and I received it Wednesday. Excellent processing time for fast receipt.

 I would shop here again

HAVE ALWAYS HAD GOOD EXPERIENCE SHOPPING HERE. NEVER A PROBLEM WITH ANY HARDWARE PURCHASED HERE, HOWEVER I STILL HAVE NOT RECEIVED SOFTWARE NOR EMAILED RESPONCE FROM X10 ABOUT LAST ORDER.

 I would shop here again

X DIRECT IS A GREAT PLACE TO GO IF YOU NEED SECURITY OR CAMERS OR ANY THING YOU WANT IN OR OUT SIDE OF YOUR HOME YOU CAN GET SECURITY ON YOUR COMPUTER OR GET IT ON TV AND TAPE IT I LOVE SHOPPING HERE

 I would shop here again

This camera is horrible with night vision. I bought it to keep watch on my car at night and you cane BARELY see an outline of the car! I'm very unhappy with the camera. I guess you get what you paid for!

 I would shop here again

Great 24 hour a day service. Fast shipping and great products & prices.

 I would shop here again

Browsing through X10's website, I came across the Audio/Video sender/receiver product that I had wanted to buy a while ago. Their price was lower than similar products to begin with, but I was even more pleasantly surprised when they made multiple   Read full review...

 I would shop here again

Great job overall, my only complaint is about the length of time (four weeks ) from when I sent a defective product back until I received a replacement product. Thanks

 I would shop here again