US Appliance

This was the first time I had purchased an appliance on line. It was a good experience.

 I would shop here again

Excellent Service. The prices are great and worth the wait!

 I would shop here again

Just wanted to write this review because they do influence decisions on whether or not I do business with a company. I ordered a 50in plasma for my partner and was debating whether to order one for myself since they were having a great promotion, a 1080P   Read full review...

 I would not shop here again

very good

 I would shop here again

Expectation was set for a 3 week delivery (why does it take so long anyway?) but in the meanwhile, bare bones communication; not sure of order status even though a web page exisits, have not recieved the product yet.

 I would not shop here again

There was no way to track the progress of the order fulfillment. Unacceptable!

 I would shop here again

Great Service, Great Price, Washer and Dryer arrive on time with white glove service, will buy an applicance online again from these guys. Top notch !

 I would shop here again

have not recived the microwave that was ordered on Nov. 11 I did a followup call to be told it was not in warehouse . Got an Email telling me it is in but still no micro yet my credit card hes been charged last month so I am paying for product not yet recived. I was lead to belive at onset it would arrive in 7-10 days, hopefully it will be here soon.

 I would not shop here again

Overall satisfactory experience

 I would shop here again

Five days after I placed my order, the seller contacted me to obtain additional credit card information they said they needed to fill the order. It took them nearly five days to initiate that first attempt to contact me. In other words, I was expecting to have already received the item, and they hadn't even tried to fill it. I decided that I didn't want to do business with a company that was so slow and that hadn't set up its website to get all the information that they needed for the order in the first place. They don't seem reputable to me.

 I would not shop here again

found out after the fact that my washing machine is on back order. have not heard from them since.

 I would shop here again

I visited three other sites. I chose this one because of the price. The service turned out to be great. I will shop there again.

 I would shop here again

I am extremely pleased with the condition of my appliances and the delivery process. I can honestly say it was good from the start of the the entire process. Customer service could have been a little more cheerful and at least have given the appearance of wanting to make a sale. Other than that, the experience was the best. Prices were the lowest I found around and availability and selection were very good. I wouldn't hesitate doing business with them again

 I would shop here again

I ordered the appliance on line. I recieved a confirmation and shipping date via email. I called to clarify the shipping arrangement and learned that the appliance was not available. I spoke with a saleperson who explained that none of the six choices that would work for me were available yet they were on the web site. Poor way to run a business. I would never use this company.

 I would not shop here again

All dates were met, and contacting them by phone was easy and order change was correctly made.

 I would shop here again

good

 I would shop here again

We were told that the lead time for large appliances was 3 weeks. At 3 weeks we had had no contact so emailed for status. We received a call saying there was no known date for shipment - that the manufacturer did not know when the product would be available for shipment. We should have been told this up front - we would not have ordered it to begin with. Now we have wasted 3 weeks!

 I would not shop here again

No problems

 I would shop here again

The range arrived slightly damaged. However, it does not affect the way the range works. I contacted US Appliance and they gave me an additional discount toward my purchase. I kept the range and am very pleased with it. I would purchase from them again.

 I would shop here again

It was quick and fine. The only problem is now that we have the unit, it is broken and we have to go through the U-line service for repair. It was not damaged in shipping. This is an electrical (light not functional) problem. If purchased locally we probably could have returned it for a different unit more easily.

 I would shop here again

While it took over a month to get this grill, US Appliance staff were very good at keeping me updated on the delays encountered with the manufacturer. All in all, a good experience and the product was exactly as described.

 I would shop here again

ok

 I would shop here again

Their inventory system is poor. They had an item advertised for several days on their website that they did not have available for purchase at the price listed. They ended up having to cancel half of my order because they could not fulfill it. Additionally, it is now taking MUCH longer to get the one item that I did order than they originally said.

 I would shop here again

They took the money from my account 2 weeks ago and have not shipped the products. They said they have the microwave in stock and yet have not shipped it.

 I would not shop here again

The freight quoted online at time of purchase was later increased. I would not buy from this company again because of that.

 I would not shop here again

This service was great for purchasing a "hard to find" item like the spacesaver dishwasher that is not often stocked in stores.

 I would shop here again

Over all a good company to work with.

 I would shop here again

Only issue was the fact that I was not told when I placed the order that the item was not in stock.

 I would shop here again

Outstanding customer service. Product delivered with a damaged container and a slight dent on one door. A single call to the company resulted in a new door ordered and a set up service call from a GE authorized repair dealer. No other actions required on my part. That level of service is really, really, rare these days

 I would shop here again

It was very good. I found exactly what I was looking for. It's for a christmas gift so haven't taken it out of the box yet.I don't forsee any problems & if there were some I'm sure the dealer would be very helpful

 I would shop here again

Good website and huge selection. Shipped quickly. However, box with microwave in it was pretty beaten-up and microwave was dented. Still worked, so rather than pack it back up and deal with exchanging it, I kept it. Had to return the built-in kit because it didn't work. Company made it very easy to return, but charged a 15% "restock" fee (I never even opened the box). Seemed excessive.

 I would shop here again

good experience will use again

 I would shop here again

Great company to deal with.

 I would shop here again

I'm a believer now.....in the past I always went to the store to buy......this was very easy.

 I would shop here again

Everything was fine, but it took about a week longer to receive the radio than I thought it would.

 I would shop here again

Great

 I would shop here again

No problems ordering from the website. Both the Range & Oven were in stock and delivered within 3 weeks. No visual damage. Neither item have been installed at this time.

 I would shop here again

Excellent overall process. It is clear some one thought it all out.

 I would shop here again

They had great selections available. We found exactly what we wanted.

 I would shop here again

Product's dimensions were misrepresented, and there was no return form. At the price(top dollar) it seemed important to return it since it won't work for us. Don't know if I'll get a refund. Annoying and slightly worrisome.

 I would shop here again