Sears

Full review
I am very dissatisfied with my recent order from Sears.com. I ordered 2 electrical drills on sale. Then 3 days after purchase received email that they are not available to be picked up in the store I had chosen. I called, they changed it to be picked up in another store much further than the original one. They said that they could not send via mail – it must be store pick up. When I received the new e-mail, the price was much higher than on my original purchase. I called; they assured me the correct price will be charged on my credit card account and I should not worry just check my statement. They charged me the much higher price - I checked several times, no correction occurred. I tried calling them again on the phone and after a half an hour wait the person said they cannot lookup this order. I tried to return the items in another Sears store which is closer to me. They said they cannot return them there - I have to go to the store where I picked up the items. The “manager” claims that this is because it was Sears.com order. I think they provide completely inadequate service. So now I have to drive back to the other Sears store, waste another hour, and hope they will refund my money.