Profeel

May 11, 2007 So far so good. Ordered a canon lens on-line this morning. Very smooth ordering process. Talked with someone in sales to confirm the order. My order was confirmed with no "hard sell" for any other items, warranties, etc.... So now,   Read full review...

 I would shop here again

I am a new customer who lives in Ecuador. I had some doubts to shop but they gave me an excellent assistance.Therefore, I am pleased to recommended them

 I would shop here again

After nearly being scammed from 2 other online "stores", I was very skeptical about Profeel at first but rapidly became very comfortable with them. I called with a question and was greeted very professionally by a friendly voice. At first the person didn't know the answer but said she'd call back which she did very promptly. I then had a problem with PayPal (not Profeel's fault) so I called again and Profeel corrected the problem immediately while I was on the phone. She even included a free gift with my order!

Overall what I received was:
Great price
Extremely good service
Friendly phone contact
Great email communication
Tracking number for shipment
Product delivered exactly as requested
Product delivered when it was promised


 I would shop here again

I recently purchased the Canon PowerShot A640 through Profeel. I received fast shipping, great service, and the prices can't be beat!

 I would shop here again

Excellent service - I ordered the digital camera (Pentax M30) on Sunday and had it delivered on Tuesday morning! This is a real store - I was able to speak to a real human being on calling their number to ask them to expedite the order.

 I would shop here again

Ordered a Camera and accessory package on Sat. night and was shocked to find it at my door in TN Wed afternoon. All items were as advertised and at the best price I could find. I certainly would recommend Profeel to anyone.

 I would shop here again

Courteous, knowledgeable salespeople. Outstanding buying experience; received exact order in 3 business days: UPS Ground. My 3rd Profeel camera purchase.

 I would shop here again

Fantastic experience with Profeelvideo.com. Their price was not the cheapest, but the service was incredible. Delivery was prompt. The customer care representative read my comments placed during the order process and address my concerns. The item was shipped next day with two day delivery (even though I selected UPS ground).

I realized after the item had been shipped that the order was processes for a slightly different item than what I wanted (different color). I called profeel and they took care of it. I refused delivery and they shipped the correct item the next day (again delivered in two days) without any extra fees or hassles.

I would definitely buy from them again.

 I would shop here again

Outstanding service. Great prices on camera and accessories. Excellent notification on order status and shipping. All around great experience. I'll definitely be making other purchases from Profeel, Inc.

 I would shop here again

Ordered several pieces, received a quick call back to confirm order, was told one item not yet available from Canon, but would ship as soon as available.

Shipping and delivery was on-time.

Worked with me and my Bank, because of the size of the order, to insure order was authorized by me, and not someone trying to scam the both of us..

Thank You, Thank You, Thank You........

 I would shop here again

I chose Profeel because of the price they offered on the camera that I wanted. From the first, their customer service, especially Sharon, was topnotch. Very professional and helpful~! The order shipped pronto, and arrived even sooner than I expected. Upon arrival, the box, which was packed very securely, contained all that was expected, along with a tripod as a free gift, great!!!

 I would shop here again

I was extremely impressed with the service that Profeel provided. I ordered a Canon HV-20 camcorder on April 20 and it was delivered April 27 exactly as ordered with no pressure to buy any extra's. The web site was easy to use and listed any options that a person might consider or want.

 I would shop here again

I ordered the sony W90 digital camera and it was in the mail the same day and had it in three days as I payed for priority mail. The problem was the memory stick 1 gig was late by almost a week.So I can say I was somewhat happy with the transaction as the product was good and delivered promptly. I would have no problem ordering from them again.

 I would shop here again

Ordered Canon Rebel XTI. Great Price. I paid for quicker delivery and order arrived accurately and promptly. I was called after order was placed and told my camera wasn't in stock and the only way to get it quickly was to pay $20 more for the black model. I also had to go through the typical upsell speech. Aside from those two episodes, the experience was excellent.

 I would shop here again

Ordered a Canon 30D from them on late Monday evening using the net and Paypal. Never talked to the first person...I knew what I wanted and what I needed and really didn't want to talk to anyone...I had read countless incidents of others ordering stuff from other companies that used bait and switch tactics so I was expecting the worse even though resellerratings and Epinions gave Profeel good numbers. THe next day I got my shipping notice with a tracking number and had my brand new camera with a USA warranty in my hands on Thursday. Simple as it could be. Great Company that Profeel!!!

 I would shop here again

Prompt, courteous,good communication, professional, secure! Excellent customer service. Everyone works with you to ensure your complete satisfaction. I recommend Profeel although until this order I was unaware of their existence. Found them online with good value price on a super camera.
Thank you.

 I would shop here again

The site was easy to use, description of accessories very good. I emailed confirmation from the order notification, and order was processed without any further notice.

 I would shop here again

Smooth transaction, free shipping, products arrived in just 2 days (order was promised in 5-10 days), all items were shipped exactly as ordered and price was better than other big name online retailers I researched. Very satisfied and would buy from again.

 I would shop here again

My experience with Profeel has left a very bad taste in my mouth.

I did significant price-shopping research and ultimately decided to place an order at the Profeel website for an expensive Canon camera, with delivery to my friend in another state.

A Profeel customer service rep called me the next day and spoke to me as if I were a criminal trying to perpetrate a scam against Profeel. At first she demanded that I contact my credit card company and add my friend's name to my Visa card. I refused.

Then the customer service rep said that I would need to fill out additional identity-verification paperwork and fax it back to her along with a copy of my driver's license and a photocopy of both sides of my credit card. I reluctantly agreed.

The camera finally shipped today, but I will NEVER do business again with Profeel. I was treated very rudely and in a condescending manner.

 I would not shop here again

I purchased a Canon Powershot SD800 and an accessory kit from Profeel. They have the lowest prices and the best customer service. Even the prices for the accessories were the lowest. You might see lower camera prices on other sites but beware: they will   Read full review...

 I would shop here again

Excellent buying experience. Great price. Fast order processing and delivery. I am 100% satisfied. Will shop here again. Glad to have been able to track the shipment.

 I would shop here again

Reasonable price. Items were well-packed for shipment and all items received were as advertised. Delivery was on time. Very professional indeed. Will return for more business in future.

 I would shop here again

This was my first experience with Profeel.com. Since it was an expensive purchase I was concerned. The notification on the order and shipping data was excellent. Delivery was right on the dot. Since it will take a while to learn how to use the camera I'll assume everything is good. You bet I'll use them again. Even near the lowest price.

 I would shop here again

AFTER HEARING ABOUT PROFEEL I DECIDED TO GET MY DIGITAL CAMERA THERE. I KNEW I COULD TRUST THEM TO SELL ME THE CAMERA I NEEDED FOR MY TRIP OVERSEAS. THE CAMERA WAS EXCELLENT!!
I REALLY ENJOYED SPEAKING TO THEM (AND NOT HAVING TO SPEAK TO THE COMPUTER!) THEY REALLY EXCEL IN CUSTOMER SERVICE - THEY HELPED ME CHOOSE THE ACCESSORIES I NEEDED AND ANSWERED MY MANY QUESTIONS WITH PATIENCE!
I WOULD RECOMMEND PROFEEL ANY DAY! IF YOU WANT AN EASY, PLEASANT EXPERIENCE, THEN DEFINITELY GO TO PROFEEL, YOU WONT REGRET IT!!

 I would shop here again

It was very hard to get in touch with customer services. When I did they gave me the wrong info. I'll use some one else next time. You should too.

 I would not shop here again

ProFeel delivered promptly as anticipated. Mdse was as ordered; No high pressure to add unneeded items or add-ons. Overall, very satisfied.

 I would shop here again

Easy to use website. Order arrived promptly and well packaged. Customer service was great. They are very friendly on the phone and knowledgeable about products they sell. Order status was relayed by emails. Very satisfied and will buy from Pro Feel Video again.

 I would shop here again

After extensive web & store research, I bought a high end digital point and shoot camera and accessories from profeel. I read and didn't quite believe the positive reviews on the web about profeel, especially about customer service. To check it out, I asked my salesperson about the few negative comments (the occasional goof ups) and she said that they goof but they then go way out of their way to fix it. So I continued. The sales assistance was very good (knowledgeable, friendly, articulate). There was NO pressure to buy immediately. I called back twice and bought on the third time with no pressure to buy anything but what I needed. The price was good. Shipping was as promised. They made an error in shipping sending me the wrong brand of the memory card. They offered a swap the part or to send me a new receipt for warranty. All in all I would call these folks again in a heartbeat.

 I would shop here again

I tried to order from them yesterday, around 5 pm (NY time).
After completing checkout process I got the page "processing order", then their home page. No order number, no details,no email confirmation - nothing.
I emailed them asking to confirm the order reception, and not yet got an answer.
I hope guys indeed got the order, and it is just web site glitch.
If I don't hear from them today, I'll try to cancel the order on Friday.

I'll update this review as story goes on.

UPDATE:
They emailed me shortly after 9 AM, and acknowledged that order "never came through". So nothing to cancel :)
So they lost this transaction (I ordered at B&H for the same price), but I'll give them a try next time.

 I would shop here again

Excellent customer service: I called them at the end of the business day after I placed my order and they returned my phone call a couple of hours later with all the info I needed. Fast shipping and easy shopping!

 I would shop here again

I had nothing but a great experience in dealing with Profeel.
Saved over 85 dollars going through them instead of our local retailers. Shipping was top notch along with customer service. Thank you!

 I would shop here again

PROFEEL WAS MY FIRST ON LINE SHOPPING EXPERIENCE.THERE SERVICE IS OUTSTANDING.THE ORDER WAS EXACT AND AS PROMISED.
DELIVERY TIME WAS EXACTLY AS THEY PROMISED AND THE SERVICE REP THAT I SPOKE TO WAS VERY HELPFUL I WILL BE DOING MORE BUSINESS WITH THIS COMPANY. THANK YOU

 I would shop here again

Very prompt service. Ordered on Friday night, got a call on 9:20AM Monday to confirm the order. The lens will take two days, but then they will ship on Wednesday and arrive on Thursday. Excellent on-line store.

 I would shop here again

I ordered a Fuji S9100 from profeelvideo on a Tuesday evening online. I received a prompt e-mail confirmation. The next day I received an e-mail from www.profeelvideo.com asking them to call them. They tried to sell me a flash card for the camera. No   Read full review...

 I would not shop here again

I purchased a camera and some accessory equipment from Profeel and was very pleased with the service I received. Their website was easy to use and their prices were very competitive. I had a question concerning their extended warranty contract and called them on their (800) line before I placed my order. The person I spoke with was very helpful and answered all of my questions. I placed my order on their website on Sunday afternoon and received it the following Tuesday morning (barely two days later!) using their free shipping alternative.

 I would shop here again

About a day after I placed my order on-line, Profeel informed me by e-mail, with no further hassle, of additional and ordinarily necessary items for the Fuji s9100 I ordered. This order, however, was for an upgrade for me from the Fuji s5100, and since I used the earlier Fuji for a couple of years, I did already have all of the accessories recommended. My order arrived incredibly quickly (ordered Thurs. and arrived following Tues. by regular UPS). Tested the camera in following days, and it worked very nicely. I feel very positive about the transaction.


 I would shop here again

I have waited several days to write this review as I just couldn't decide whether to make it good or bad. Here's what happened. I ordered my lovely new Pentax K10D, the battery grip and the Pro Extra Goody stuff (5 year warranty, tripod too flimsy to   Read full review...

 I would shop here again

I was looking for buy a Sony DSC-W100 digital camera. Through many hours of research I came across this site : http://www.resellerratings.com. From there, I compared the price with other online stores.

I chose to shop at Profeel because it has the best price and with good reputation to back it. I placed the order for Sony DSC-W100 online on February 22, 2007 and received the package on 02/27/07. It was shipped via UPS Ground.

Once the order was placed, I immediately received the order confirmation via e-mail which informed me of my order number, the item model and price, and the shipping cost. A day later I received another e-mail to let me know that the order was shipped and the tracking number was provided to track down the package.

So far, this is my best, smoothest, hassle-free online shopping. I wish I had known about Profeel sooner.



 I would shop here again

The item I purchased was shipped extremely quickly. My order was exactly as described. Emails were sent to me at every step of the process. Overall, I was extremely satisfied with this transaction.

 I would shop here again

Great service over the net & customer follow-up over the phone. 2 day delivery was great. 1 item was back ordered but the rest was exactly as promised & ordered. Overall it was a very good experience

 I would shop here again