Personalization Mall

Poor quality, personalization is not a solid color, it fades from left to right.

 I would shop here again

It was great! I got exactly what i saw online. Sent in timely manner. Don't shop on line very often, but am pleased with their products.

 I would shop here again

I wish I had heard of this place years ago. I have already placed another order based on the quality of merchandise I received. Hopefully this company will be around for years to come as I will shop here often. Great selection, fast service, and on time delivery. Keep up the good work.

 I would shop here again

I like the actual photo of the ornament.

 I would shop here again

Ordered personalized soap. arrived in very bad condition.
wont accept returns. Wont answer e-mails. The product was sent from another supplier and they don't guarantee his work!

 I would not shop here again

I just want to say I think PersonalizationMall.com is great...I have ordered from them over and over again, and continue to be very pleased with everything I have received...and everyone who receives the items as gifts are also pleased! Whenever I am stumped what to give someone, their website rescues me! Thanks for GREAT service and GREAT gift ideas!

 I would shop here again

I am so happy I found this site! The products are unique and I can find something for just about anyone on my list, for any occasion! I couldn't believe it when I saw that I could get a personalized, engraved item sent out in 1-2 days--it is usually at least 1-2 weeks on other sites! I got exactly what I ordered just a few days after I ordered it and I am so excited to present my gift!

 I would shop here again

I recently placed an order with Personalizationmall.com. At first I was unsure about placing the order because I had never placed an order online before. I have to say that this was very easy to do. I called to make sure that they did receive my order and spoke to a very nice young lady who assured me that they had my order and that it would ship out in just a few days. I received an e-mail this weekend letting me know that my order had shipped. I cant wait to receive my items and I will defiantly use this company again.

 I would shop here again

Good products, lots of fun to shop. Jean in customer service was very helpful when I called to place my order.

 I would shop here again

I love shopping at PersonalizationMall.com!!
The site is very easy to navigate.
They have a very extensive product line.
A very knowledge & helpful Customer Service Department.
My items normally arrive within 3 days of placing the order & I just love that you can Personalize everything.


 I would shop here again

I was a little nervous ordering from PersonalizationMall.com after reading some of their past reviews but there were some gifts I just couldn't find anywhere else so I took a chance and ordered. I couldn't have been happier with how my order was handled. The day after I placed my order, their customer service team called me with a question about my the personalization I had entered. I had overlooked a spelling error and they wanted to double check with me before proceeding with the order. They were very courteous on the phone and I couldn't believe they how they went out of their way to help me avoid an embarrassing mistake! The following day I received a tracking number in my email. Despite my error when ordering, the item still shipped in the 1-2 days they advertised. When my items were delivered it was clear everything had been packed very carefully and all my gifts were in perfect condition and even better than I had imagined. With the holidays coming up, I know I will be returning to PersonalizationMall.com and shopping with confidence!

 I would shop here again

I WANTED TO SEND A BIG THANK YOU FOR PERSONALIZATIONMALL.COM. I HAVE A VERY SMALL PETSITTING SERVICE, YET, A LOT OF LOYAL CLIENTS. IT'S BEEN HARD TO FIND SPECIAL PET GIFTS AT AFFORDABLE PRICES. AFTER 7 YRS IN BUSINESS, I FOUND PERSONALIZATION MALL. AFTER I MAKE MY LIST, I WILL BE MAKING ANOTHER ORDER! THERE PRODUCTS ARE SOOOOOO CUTE AND EVERYTHING COMES SO FAST, EVEN THOUGH IT IS PERSONALIZED! PERSONALIZATION MALL IS NOW AT THE TOP OF MY FAVORITE PLACES LIST.

 I would shop here again

I ordered a personalized frame for my wife. I was able to preview the personalization on the frame before ordering, which was great. My order arrived on time and it's beautiful. Thanks PersonalizationMall.com!

 I would shop here again

I am getting married in 5 days and was in a rush to get gifts for my bridesmaids. PersonalizationMall.com made it so easy for me, it was one less thing I had to stress about! Everything is beautiful and MUCH better quality that I was expecting! I am so happy with the products and personalization, I'm telling all of my friends and family. I will definately order again!

 I would shop here again

I ordered a wedding anniversary gift and it took them a week to respond to my order and got it after 2 weeks.But one problem it was done in their way not as I requested.So contacted customer service through e mail and phone and at last they agreed to do it again for free.Gave the correction in writing and talked to some manager and he said will be done right this time.Again waited for 2 weeks and this time 2 mistakes were corrected one still remains.Contacted customer service again. 4 emails 3 voice mails,but no body responded.After continuous phone call they refunded the money and said to make it correct need to place the order again do the same circus.Will never shop there and won't recommend it for anyone.

 I would not shop here again

Product ordered on 12/9/04 for shipment in 3-4 days. Did not receive before Christmas. Sent e-mail requesting information about order. Return e-mail said that they would have to forward the request to a remote office and would get back to us in 4-7 days. After a week I again e-mailed them and they responded that they would have an answer by Monday. On Wednesday 1/25/05, they sent an e-mail indicating that the item had been shipped. Received on 1/26/05. Merchandise was good quality, but could obtain elsewhere with less hassle and on-time.

 I would not shop here again

Same old story as the others here it seems. Ordered Jan 10, 2005 for a Jan 21 anniversary gift (crystal flute set). Web site stated the product would ship in 1-2 days. After nine days of waiting, all attempts to contact this company have proven fruitless. They don't return email requests for status and their sales phone line continuously told me their "sales consultants" were busy - but leave a message and we'll get back to you. I don't think so - given their inability to respond to email.

This, honestly, is the worst experience I've ever encountered from an organization doing business on the web. Customer service is non-existent, but they sure are quick to charge your credit card.

Do business with Personalization Mall at your own risk! There seems to be a pattern to the way they do business. One last note, if you have problems with any vendor that takes your credit card, be sure to make your credit card vendor aware of the problems.

 I would not shop here again

I used PersonalizationMall.com to order my business Christmas cards for Christmas 2003 and 2004 and received them on time. On the other hand, the non-card items I ordered on 12/03/2004 have still not been received.

I have contacted PersonalizationMall.com several times via email about the order but have received no response. They do not have any phone number for customer service under the "Contact Us" tab but under "Who We Are" tab they list a 609-910-6000 number that you can reach customer service. However, their customer service is not helpful and will simply tell you that the order has been shipped to get rid of the customer.

Do not believe the guarantee shipping promise listed on their website. They will charge your credit card immediately and ship the item at their convenience. I would not recommend ordering from this site because if there is a problem with the order PersonallizationMall.com does not respond to any emails and they do not have toll free customer service number listed on the website.

 I would not shop here again

I placed an order on 12/6. The website indicated that all the items I ordered would ship in 1-2 days. I emailed customer service on 12/17 to inquire about when they shipped. The next communication I received indicated that the items shipped on 12/18, but as of today (12/22) I have not received them and the tracking number provided by the merchant does not register with the USPS tracking system. I sent another email today with no response to date. At this point I hope to receive the gifts in time to give as Christmas gifts, but I'm not confident that will happen. This place really needs to work on their shipment process. I would not purchase from them again.

 I would not shop here again

I am very disappointed with personalizationmall.com. I ordered multiple items, each stating a production time of 1-2 days and delivery in 3-4 days. Two weeks later I still have no ornaments. I have called customer service and emailed them multiple times. The first time I called, I was told it would be ready in a few days. The next time I called they said it was mailed on Saturday. Today is Thursday. I called again and was told it never shipped and they don't know why.

It is worth noting that personalizationmall.com does not have a toll-free number to contact for customer service. In fact, I had to dig around the website to find any phone number at all. Also, they charge your credit card immediately even though they don't ship on schedule. Most reputable retailers do not charge your account until the order is complete.

If you need something in a timely manner, please don't trust the time schedule listed on the website. Christmas is coming and I don't want anyone else to be as disappointed as I am.

 I would not shop here again