Kenneth Cole

Bought 3 pairs, returned one pair to an outlet, not very smoothly. There's little scrach on a shoe which I still keep.

 I would shop here again

I liked the website except for one important problem. When shopping for shoes, the only view of the shoe provided is a side view, so you can't see what the shape of the shoe actually is. The loafers I picked look great from the side, but turned out to have a square shaped toe, which I don't really like. I couldn't see what the toe looked like from the photo provided on the website, so I "gambled" and hoped it would be a round toe shape, and lost. Therefore, I strongly recommend including a "top view" photograph of each shoe along with the side view. Customers want to see the entire shoe shape before making a choice. Thanks!

 I would shop here again

It was a pleasure shopping at Kenneth Cole.

 I would shop here again

it was good

 I would shop here again

Good quality items and easy ordering

 I would shop here again

I love Kenneth Cole products and intend to continue buying them in stores and online.

 I would shop here again

The website shopping is not up to par with others such as Cole Haan. You can't even get different angle of the shoes or close ups on the Kenneth Cole site.

 I would shop here again

I have returned one of the items I purchased a while ago and still haven't heard from customer service department. No email notification...

 I would shop here again

First, Kenneth Cole is truly the King of Fashion. His shoes for both male, and female are sophisticated, and tips the scale of perfection. My shopping experience is generally great. The only exception is when the items are posted on the site - available, when in fact they are not. There needs to be greater speed in updating the site. Secondly, the waiting period to speak to a rep is too long. When a person has a card, and is ready to execute a sale by phone the wait currently is too long. Increase reps Suggestion- show recognition of returning customers, and award them with special incentives/discouunts. This goes a long way in terms of customer loyalty, and recommendation of your products. I have never received a special coupon. I appreciate this unique opportunity. In the meantime, continue making excellent shoes that appeals to all. Cheers, Sylvester Rochea

 I would shop here again

Good ordering experience - always happy with the quality of the merchandise from Kenneth Cole.

 I would shop here again

I would shop there again however the pictures are not good. There should be multiple views.

 I would shop here again

Shipping ended up being free and I received the shoes within a couple of days. EXCELLENT!

 I would shop here again

I ordered the tab loid tote online and never received the bag. It was not available.

 I would not shop here again

I had a very smooth, easy shopping experience at Kenneth Cole. I will definitely be a repeat customer!

 I would shop here again

HORRIBLE, on getting credit back on my credit card Will not shop at kenneth cole.com again

 I would shop here again

I would like to see the image of the shoe on different angles because the image the products displayed can't be zoom in or zoom out. If something is done about that matter I would really appreciate it.

 I would shop here again

Everything was excellent

 I would shop here again

I am very pleased with the online service and will definitely order again. No hassels and quick turn around.

 I would shop here again

The one pair of shoes was the incorrect size and the other pair has a defect on the back strap of the shoe so the shoe falls off my foot every two steps. Really, really disappointing. I'm busy so I shop on line - this experience will cause me to rethink all future orders!!

 I would not shop here again

The website is so crude that I could not see a decent image of the products that I was interested in...if I had not seen it first in the store, I would not have purchased online. For what we are used to in this day of online ordering, the delivery time was much too long. I also returned the item to the store and they told me that they have to mail it back to the online folks...still have not recieved my refund and it has been over 2 weeks. Ridiculous! especiall for a top notch company like Kenneth Cole (or so I thought) Dana

 I would not shop here again

Wished Kenneth Cole used UPS and not FedEx for shipping. FedEx has trouble locating my residence.

 I would shop here again

My only gripe is that the item I ordered wasn't available at all (not even at the warehouse), though I wasn't notified of this at all. Had I not called them to ask, I would have been made to wait indefinitely for this non-existent item. When I finally did call, all I was told was that it was sold out. The service rep didn't offer me any alternatives, and I had to ask to have my card credited back. I've had decent experiences with KC in the past, though their passivity this time around totally soured me.

 I would shop here again

I bought dress 12/31/07 and when it did not arrive a couple weeks later I tried tracking but was not able to find tracking info online. So I emailed cust serv - five days later received email back that the dress was sold out and I would not be receiving it at all.

 I would not shop here again

Lately, I have been very disappointed with Kenneth Cole. I ordered the Double Loop Hobo on 12/20/2007 and I did not receive it until 1/10/2008. I wanted to return the purse, but it would have been well over the 21 days Kenneth Cole allows for online/phone order purchases. And merchandise purchased online and at KennethCole.com cannot be returned to retail stores. That is just stupid. From this day forward, I will definitely limit my online and phone order purchases.

 I would not shop here again

It took a while for the order to go through I just assumed it was because of the time of year that it was (Christmas). I bought these for my anniversary and got them in time and before 1/1/08. Thanks.

 I would shop here again

Think you should be able to return at Kenneth Cole stores and receive your credit/refund there. Other merchants can do this Nordstroms, Banana Republic, why can't you?

 I would shop here again

It took to long for the items to ship out. About 3 weeks from day I placed order.

 I would shop here again

It took nearly 3 weeks for my order to arrive at my house. I have order other stuff from KC before, and it has ver taken this long...

 I would shop here again

I ordered cufflinks for Christmas on 12/12 and was told that they would be here for Christmas. Two days before I checked with the company and was told that they couldn't tell me the status of my order and they were unable to ship out via overnight delivery. I went on line and placed the order again. I received my original order on 12/24 and just received the duplicate set today. I am returning one of the pairs for a refund.

 I would shop here again

In short, it was a complete nightmare.Online first said the item was available but when I called they said it was not. I called a second time to cancel and was informed then that it was in stiock but would be able to be shipped overnight. I placed the order on the 20th and was expecting it by the 24tyh since I paid for express. I was then told DHL was not express shipping until after the holidays. So I asked to continue with the order and I would just get it late well a dy later I had to change the size. Seven days late I finally get the shoes and they are the wrong size. Plus they charged me for stnadard and express mail. I have returned them now to get the right size so we will see if I get them. This isnt event he story in detail. Not happy with the service of this customer.

 I would not shop here again

NO GOOD AT ALL......NEVER AGAIN

 I would not shop here again

It was the worst I ever made in an on-line shopping. I want to order 1 watch, in the check-out I got 2 and is not possible to change the order, nor in the on-line nor by phone. I made the order at 12/19/2007 with overnight shipping, but the package hasen't arrived yet. I got different explanations by the Customer Service, but it lokks to me that they dosen't know what they are doing. I'll not recommend to my friends to purchase from Kenneth Cole on-line.

 I would not shop here again

Kenneth Cole is horrible. I will not ever purchase another item from them online or in their stores.Just awful!I'm also going to tell anyone I know not to ever buy another item from this business. No one knew what was going on. I ordered this product a week before Christmas. Thinking if I didn't get it for Christmas I'd at least get it within that week. Yeah right! I still haven't gotten it. Oh, and I wasn't even charged the correct price...I was overcharged big time.

 I would not shop here again

When I placed my order online, I did not receive the discount. I had to call the 800 number and was told that the system was not applying the discount. I then tried to cancel my order a few days later and was told it was not too late and that I would be sent a email confirming the order was cancelled. The next day I got an email indicating the package was shipped. I called the 800 number again and was told it was too late to cancel. I was then told not to accept the order when delivered. When I got home the same day the package was left at my door. I did not recognize the Kenneth Cole label and opened the box. I called the 800 number again and was told I had to pay to have the package returned.

 I would shop here again

I was guaranteed that the purchase would arrive before or on December 24. It did not arrive until December 26 and I paid for the shipping. I was very disappointed because it was a gift.

 I would shop here again

We placed the order with the understanding that the jacket would arrive before Christmas, but it was delayed two days before it was shipped. We ordered a large. The jacket was tagged as a large but could not even be put on because it was too small. So, we weren't happy with your sizing.

 I would not shop here again

my experience with kenneth cole was good.I would recommend them to someone else.

 I would shop here again

Purchase made through the internet did not calculate correctly. When contacting customer service I was assured my credit card would be corrected. Two phone calls to customer service did not correct the error. I had to return the product at a retail store to be able to correct the error. I will not purchase through your internet again.

 I would not shop here again

I did not like how the process the oder

 I would not shop here again

Placed my order nearly 3 weeks ago and still haven't received it yet. Two weeks after I placed my order they informed me that it will be shipping late and I still haven't recieved it yet.

 I would not shop here again