HomeClick.com

I order ornaments each year and have always been extremely satisfied.

 I would shop here again

Very easy!

 I would shop here again

this survey is premature .. I haven't received the merchandise yet. There is something like a 5 week lead time on it.

 I would shop here again

fast, easy, and the price was right

 I would shop here again

Three days after placing a $177.95 order for Henckel Steak Knives, supposedly 'in stock' and my credit card billed, there is no order history. Website states Henckels ships within 10 - 14 days. Why would it take 10 - 14 days to ship an item 'in stock'??

These people are scammers!! I'm certian I am screwed!!

 I would not shop here again

So far it is fine.

 I would shop here again

The shopping experience was very straight forward. I have not yet received my merchandise. I'm not expecting it for a week or so.

 I would shop here again

The website was easy to navigate and ordering was very easy also. It stated on the website that the product I ordered was in stock and I was sent an email confirming my order and telling me when it would be shipped. I would definitely shop with Homeclick.com again!

 I would shop here again

FAST EASY SALE...EXCELLENT SHIPPING AND PACKING AND PRICE

 I would shop here again

Delivery long before estimated date. Price, including shipping costs, was very fair.

 I would shop here again

The merchandise was received sooner than I was told to expect it. That was good. I haven't had a plummer in to look at it yet but it appears to be in good condition and what was ordered. The only issue I had was that the delivery was "curb side" and I wasn't expecting that. No one told me to expect "curb side" delivery. I have never ordered online and received "curb side" delivery before.

 I would shop here again

Great I am very happy

 I would shop here again

Caution!!! Shop somewhere else!!! I recently purchased an ice maker at approx $1,000. Subsequent to the purchase Hurricane Gustav and Ike hit New Orleans. We were in Houston the Friday before Ike hit and had tickets from New Orleans to San   Read full review...

 I would not shop here again

Overall, it was a quick, efficient shopping experience. Regarding the customer service, though the people I dealt with were pleasant, they were unable to cancel my initial order within 4 1/2 hours of placing it, which leaves me with an extra toilet (Toto Drake) that I need to return at my own expense, which I find unacceptable. I find it hard to believe my initial order could not be cancelled, since the customer service representative told me the cancellation was made and I would receive a confirmation in the morning. What I received instead was an apology for not being able to cancel it, and instructions on how to contact customer service to request a return authorization. The return authorization should have been automatic, and I should have been told to refuse delivery without being charged a restocking fee. I would like to receive prepaid UPS return labels (two parcels: tank and bowl) to ship this toilet back for the same shipping I was charged ($0.00). I am very pleased with the Toto Dalton toilet that was ordered after I cancelled the first, and I would like to purchase another, but I first have to get the Drake back to you. Thank you for your time. Steven Van Houten, 603 354-7648. Order #689358

 I would shop here again

Fast, easy and wonderful. Can't wait to buy additional pieces for the pattern I ordered. We are happy with the entire process. Will certainly recommend to friends and family.

 I would shop here again

I found the items I was looking for and was satisfied with the price and shipping.

 I would shop here again

Smooth purchase. Product arrived earlier than stated.

 I would shop here again

Great!

 I would shop here again

The crystal was shipped directly from Lenox. One glass was completely shattered. I called HomeClick twice and was disconnected both times. The third time I called, I received no introduction or salutation -- only quiet music in the background. I did stay on the line and was helped by Tatiana in Customer Service. She was pleasant and efficient. I am waiting to hear if I have to return ship the broken item -- which I will definitely not pay to ship.

 I would shop here again

very easy, good info. very satisfied, thanks!

 I would shop here again

my problem is that this merchant did not have photos on the web site and i did order the wrong item and now have to go through huge expense to send it back. Also they charge a re-stocking fee, also I spent extra for excpedited shipping..I am so annoyed. I wanted decorated plate and i got a plain one. It was in good condition, but not what I intended. It was to have been a gift for my husband and I had to scramble to get something else. Also I now have tio make phone calls to try and return it..it will cost me so much!!!!

 I would shop here again

I placed order and then read reviews because they were way cheaper on 3 chandelier globes I ordered ($168 vs $227 at local authorized dealer) Got a ship date a couple of weeks out. I wasnt in a hurry no problem but negitive reviews were haunting me so I called and talked to customer service. Polite on phone offered to cancel order with no hassle if I wished. Gave me a firm date that I could expect order. I let it ride, about 5 days before firm arrival date got another Email saying it was pushed back a couple of weeks. OH NO! RED FLAG! Called local dealer and asked how long it would take them to get, they told me 3 weeks. I was already 3 1/2 weeks into this so I thought I would let it ride a bit longer. The next day received shipping notice from UPS and received globes 1 day later than their original delivery date.

 I would shop here again

Although I am not sure if the china arrived (it was sent to the bride), the ordering process was very simple and the selection and prices were great! I have not shopped at HomeClick before, but I definitely will in the future!

 I would shop here again

Please be aware of the slow delivery time of Homeclick.com. I made a $212.24 purchase on August 17, 2008 for Mikassa dinnerware. As of today, September 11, 2008 I still have not received my merchandise. My credit card has been charged and I have paid the September statement. I did call the comapny and the expected delivery will be September 21, 2008. I was told that it was the policy of the company to charge the customer immediately even if there is a delay in shipping their merchandise. No other assistance was offered. I also sent an email to customer service and have not had a response from them. I will no longer order from them, it is not worth the savings. Customer service is not their strong suit. Hopefully my items that I ordered will be received complete and not damaged. I don't know how they will stand behind damaged or unsatisfacory items. I wish I had researched the company before I placed the order. Hopefully this will help other consumers be well informed about Homeclicks policy and customer assistance.


 I would not shop here again

I have always had a pleasant experience shopping with HomeClick.com.

 I would shop here again

Complex, difficult, no follow-up. Do not know if item was ever received. Difficult to find contact info on the vendor's site.

 I would not shop here again

Be very sure that the item is exactly what you want before you order and also calculate in the final price of the product insurance for the item. The company does not take any reponsbility for items that are damaged once they deliver the merchandise   Read full review...

 I would not shop here again

Excellent in all regards.Easy ordering,product recieved in a timly manner and without damage.The pricing is great.

 I would shop here again

I ordered the correct product but with the wrong finish. I went ahead and placed another order same product but with the correct finish. I called the company the following business day and asked for a RMA. I received an email and have been waiting since 8.27.08 for an RMA. The transaction is 211866. The company seems to be okay when placing an order. The problem seems to be when returning a product and never receiving a RMA for returned merchandise.

 I would shop here again

I have patronized this online business for some time. They are outstanding overall in customer relations and in product support. You may find the same item online for slightly less money, but not worth the hassle if there is any problem with your order. Homeclick offers superior customer service.

 I would shop here again

I had a good experience with Homeclick ordering some bathroom hardware. I had found the Toto pieces I wanted including two towel bars and a toilet paper holder. Homeclick had good information regarding product specifications and the site shows all of the   Read full review...

 I would shop here again

Easy to order form your site.....no problem from the time of order until it reached my home. Excellent service will shop again Beth Pittman

 I would shop here again

Excellent service great price...local merchant could not come close.

 I would shop here again

Pleasant experience,order delivered earlier than expected and in perfect condition. I would definitely do business with again.

 I would shop here again

HomeClick had the best price for the china I wanted, and they shipped promptly. The website was easy to negotiate.

 I would shop here again

All went well.

 I would shop here again

great

 I would shop here again

I ordered some fine rosenthal china on June 21. and checked my order status several times: shipment scheduled on 7/14 , shipment delayed! I checked again yesterday, what a shocker: order shipped on 7/1 !! I've never received anything. Emailed the company about a tracking info, but no answer yet. Thank goodness, I purchased the "buy safe" insurance with my order.

 I would not shop here again

I ordered a Rancilio Rocky coffee grinder on July 02/2008. The order number is: H646511 HomeClick charged my credit card on July 5, 2008 and sent me an order confirmation which clearly stated that the merchandise was to be delivered before July   Read full review...

 I would not shop here again

What a nightmare! And it isn't over yet! The good points about Homeclick.com: price, choice, free delivery and no tax. The bad points about Homeclick.com: everything else! Delivery: only half the pedestal sink showed up. The other half   Read full review...

 I would not shop here again