Home Decorators Collection

I am very happy and satisfied with you products...high quality! Thank you very much. I will come back and shop at Decorators!

 I would shop here again

Easy Web Site. Courteous and professional operators, quick delivery if in stock and if not, not too long a wait. I am very satisfied. Thank You.

 I would shop here again

I have not received my item yet. It is scheduled to be shipped 12-27-07. I ordered it on 11-23-07. Seems like a long amount of time. I'm in no hurry, so not a issue to me.

 I would shop here again

Received the unit (all 97 lbs) on time, but shipping box severely damaged and additional tape added to all sides and one entire end. Called customer service prior to opening, asking if I should indeed open it. Was instructed to do so, and call if damage had taken place. Wonder of all, due to your incredible packaging, unit was intact and without the slightest imperfection. Love the unit! And would/will definitely order from Home Decorators again.

 I would shop here again

I will be shopping again-good value and service

 I would shop here again

Website is very easy to navigate. Everything is where it should be. Selection is excellent.

 I would shop here again

Product color wasn't very close to what was advertised. It was more Orange Oak than Dark Oak. The product was not square and drawers and doors didn't shut right. Their assembly stuff didn't allow for adjustment. They also changed their price for the product (dropped it 100 dollars) within 8 days of when I bought it. They wouldn't do a price adjustment because it was outside their seven day policy. Even though the girl on the phone said she'd try the "computer" wouldn't let her. Happy with my first purchase of chairs. Good quality and fast. Very disappointed with my second purchase of a buffet.

 I would not shop here again

I ordered an arc lamp with 4 custom shades. The shades did not fit. I was told by a Home Decorator employee that they knew they had this problem. None-the-less they shipped my order. The customer service supervisor was patronizing. As annoyed as I was when I made the call to find a solution I was more angry when I finished. I do not recommend doing business with this company.

 I would not shop here again

I was very hesitant to order after reading the negative reviews, but the item I wanted was not available from anywhere else, so I decided to give it a try. Just to be sure, I emailed customer service to make sure my item was in stock. I received a return email the next day stating that it was in stock and could be shipped within 24 hours of my order being placed and had a 7 day delivery time. I placed the order right away and received a shipping notice the following day. My order (a large piece of furniture, fully assembled) was delivered in 4 business days, packed very well and actually the product was slightly better quality than what I expected. Overall, a very positive experience.

 I would shop here again

Shopping at Home Decorators was quick and convenient. I was able to find just what I wanted for my home office, and it was delivered in just a few days. I found that their products are surprisingly high-quality, especially for the price I paid.

 I would shop here again

I've ordered twice from HDC - both times I received my item in a timely manner (but they were both in stock). The first time (a few years ago) I ordered a storage ottoman, which came in perfect condition and looked exactly as pictured, and just recently   Read full review...

 I would shop here again

Ordering online was not a problem. All though they should have a better description of their products. I ordered the Shoji Lamp #2707410120 and the quality of wood and craftsmanship was poor. The wood was kind of flimsy and the hardware was not durable. I paid to much for the quality that I received. I'm not sure how many years it will last but, it does add a calm essence to my living room. And it is a great accent to the room. I do agree with "cmconlee". They need to improve their ordering process. But the lamps arrived 4 days later.


 I would not shop here again

It was the worst ever. They read their responses from a sheet. When I called I was told I only had to pay shipping one way but then was not refunded shipping. When I called they said they don't refund shipping charges unless the item was defective. When I said it was the wrong color they told me there is a clearly stated color disclaimer in the catalog. I spent $160 for the privilege of hauling the piece of furniture in and out of the house. I talked to the representative, then the manager and they all just read their script. If you ever really have to order something from them, I recommend getting a magnifying glass and reading the fine print - twice! The same item was at World Market, for less money, but out of stock for 6 weeks. Not waiting cost me a lot of money and aggravation. I work hard for my money and wasting $160 really hurts. It's hard to imagine they can stay in business with these policies. I know I will never buy a thing from them again. Never.

 I would not shop here again

I've had much experience with ordering online and over the phone from the online outlet and online store, returns, merchandise, quality, customer service and it is all just terrible and shameful. They have beautiful catalogs but everything else is just awful. Don't order. And tell your friends not to order.

 I would not shop here again

This is the worst place I have ever ordered from!! DO NOT SHOP HERE…EVER! Not only are they extremely unprofessional but completely incompetent. I'm not sure how they manage to get anyone their order. We ordered our office furniture in June and were told in September that we might get it by the first of the year. ARE YOU KIDDING ME! I'm 8 months pregnant and sitting on the floor to use the computer. But of course, that is not their fault because they have no handle on their dealers. If I can create a person in the time that it takes them to make 3 piece of furniture something is seriously wrong!

 I would not shop here again

My second purchase from Homedecoratorsoutlet.com arrived today. This is a fairly large piece of furniture. It arrived quickly and in perfect condition. It was fully assembled, unlike the desk I ordered several months back. The color is exactly as I expected. My experience with this company has been entirely positive, and I have plenty of horror stories to compare with. My only slightly negative comment would be this: While both pieces that I ordered from the HD outlet site have been well worth the discounted price, neither would be worth the "original" price from the HD catalog or web site. And it seems to me that as long as you are ordering from the outlet, you aren't likely to encounter a "backorder" situation.

 I would shop here again

I ordered this desk 3 weeks ago. It's been here for 2 weeks, and I still have no desk. It came with no hardware or instructions, and when I called to ask for them, they were rude, creepy, and the parts didn't arrive for 5 days. When I got the parts, it   Read full review...

 I would not shop here again

I had a new house built and purchased all my bathroom vanities from Home Decorators. I had initially faxed my order to them. They claimed they never received it so I called it in. It took about 3 months to get the vanities and then they shipped one the wrong size. It took about a month to get a replacement. They did knock some off the price since they screwed up. The customer service man was nice and accommodating.

 I would not shop here again

Wow! Great price on area outdoor rugs...Almost to good to be true. Well it was. Called for a status and the order has been cancelled even after the money was taken out of my account. I think the price was a typo and they wont honor it. Customer service was no help and offered no other alternative.

 I would not shop here again

I WILL NOT USE THIS COMPANY AGAIN! I ordered an area rug from HomeDecorators.com in early January 2007; it took 6 MONTHS to RECEIVE this item!! My credit card had been charged twice (I did get refunded one charge) and there are STILL $82 in   Read full review...

 I would not shop here again

Phantom Folding Bookcases In May I ordered six folding bookcases and three matching mantle tops in walnut from Home Decorators Collection. When my order arrived, I discovered that the finish was lighter than that pictured, two of the bookcase   Read full review...

 I would not shop here again

I've had a terrible experience as well. I ordered a cabinet that was missing parts. Unfortunately, I did not check the package before hiring someone to travel to my remote location via ferry to assemble the cabinet. The missing part was needed at Step 1. So, I am now out $200 for travel/assembly costs, do not have the part and will have to pay another $200 for the handyman to return and assemble once I receive the part. (Estimated at 2 weeks). I will be out $400 for assembly of a $200 item. No one at the company could tell me the size of the missing part so that I could purchase it myself. And no one at the company cared one hoot for the time, expense and aggravation that I experienced as a customer. Absolutely HORRIBLE customer service.

 I would not shop here again

DO NOT BUY FROM THIS COMPANY YOU WILL BE SORRY IF YOU DO!!!!Extremely bad customer service! I bought the Chelsea two sink vanity. It looked beautiful in the catalog. When I received it it was supposed to be delivered upstairs, according to the rep at   Read full review...

 I would not shop here again

I just got off the phone with the Parts Dept, was given yet another new delivery date. Placed the order in March, received the box in April with 5 of the parts mashed up beyond recognition. Replacement parts were to arrived mid-May. I called on the date   Read full review...

 I would not shop here again

I ordered a French Country Standard computer armoire in antique white last October. It finally arrived 5th May - seven and a half months later. The day before each supposed scheduled delivery, I usually got an e-mail saying it was being delayed, a   Read full review...

 I would not shop here again

DO NOT ORDER FROM THIS COMPANY. I should have read all of the negative reviews before ordering. I placed an order that was supposed to be fulfilled in one month. For the next six months, a monthly letter arrived advising me that the product would ship   Read full review...

 I would not shop here again

This may be the worst company I have dealt with. They sent me a defective product but could not replace the defective part...unavailable. They would only refund my money if I disassembled the now useless piece of furniture (which took four hours to assemble) and return it to them. Thus, inconveniencing me twice. HORRIBLE! And to boot....The item is really garbage. They made me appreciate IKEA. It was really that bad.

 I would not shop here again

I have always been quite pleased with my Home Decorators Outlet purchases in the past. Shipping is always very quick and items arrive in good shape. Most items have arrive at my door within two days! I do a lot of online shopping and find their site easy to navigate. People always comment on the unique furniture that I have purchased at Home Decorators Outlet. When I tell them how little I spent for the items they can't believe it! I have found their telephone customer service to me friendly and helpful but they do not answer their emails. Recently though, they have been adding a lot of surcharges that make me hesitate before buying. I am still trying to find out how you get the 20% off $175 that the website advertises. I always look forward to their newest catalog with a $10 discount code.

 I would shop here again

I could kick myself because I ignored all the negative reviews and purchased from this company. When I finally received the chair I ordered, it was small and unspeakably uncomfortable. I don't know about you but I don't have $300.00 to throw away on a chair I can't sit in, so I tried to return it within the 10 day return period. Surprise surprise I was told it was custom made (even though I assembled the chair), and couldn't be returned. I reviewed my original order sheet and no where NO WHERE does it say that it was custom made or non-returnable. I complained to Home Decorator's that this was a failure to disclose on their part, at which time they told me a supervisor would call me back in 48 hours or less. Long story short, the supervisor never called. Do yourself a favor..do not do business with this company.

 I would not shop here again

I made an order to Home Decorators in December for a TV stand. The order was postponed 2 or 3 times and I finally received the package today (April 2) The wait was pretty ridiculous...well over 3 months when we expected it in just a few weeks (which at the time I thought was a long time) I put the stand together today and it took about 2 hours and looks beautiful. We didn't find a stand like this one anywhere else which is why we waited so long. The wait was worth it.

 I would not shop here again

I was looking for honeycomb blinds. As recommended on the HDC site, I ordered swatches so that I could be sure the color choice was correct. I found a perfect color match with the HDC house brand of shade - aka the Laurel shade - so I ordered the   Read full review...

 I would not shop here again

Oh my Goodness! This product is a piece of crap. I would send it back if it were not for the fact it would cost me money to ship it back plus a restocking fee. Oh, shipping was a breeze, but crap flows quickly down stream. The wood has drill holes in multiple places giving you the option to assemble it the wrong way. The main support is a tack board with 1/2 inch nails. 50 1/2 inch nails by the way. Without the tack board this cabinet would fall apart. Given the construction, this $420.00 multimedia cabinet will last 1 year tops. I felt like the misery of putting this thing together would never end. How is this company still in business? Also, the wood is crooked and has gaps at most junctions. Don't even get me started on the hinges. Holding the doors is 6 small screws on each side (They will fall apart in 6 months). Overall, this product stinks!!!! Do not buy from this company!!!

 I would not shop here again

I had a great experience with this store. I found Jodi to be extremely helpful and very pleasant. In fact I actually enjoyed talking with her and look forward to my next call. All questions were answered even my dumb ones. My order came very quickly (it came a day earlier then the expected delivery date) and in perfect condition and it was beautiful. I have placed another order and I am looking forward to future orders.

 I would shop here again

Absolutely Poor Customer Service!!! I purchased an item back in November. I never received the item my account was charged. I contacted and they told me it was delayed. Never was notified the product was no longer available until I called in late January when my order was due to arrive. I had to call again and again. DO NOT SHOP WITH THIS RETAILER!!!!!

 I would not shop here again

I purchased a small linen cabinet from this company and it was a piece of garbage that cost me $350! The item is not solid, a piece came broken, it was missing hardware. It weighed over 100 lbs, otherwise I would have shipped it back. I wrote a long letter to Home Decorators Collection home office expressing my extreme dissatisfaction, telling that the package was not even complete with all the needed parts. I addressed it to the owner of the company and NEVER HEARD A WORD! If an owner does not have enough pride in a company to even take a moment to address an customer who felt completely ripped off then I think that company should be ashamed of itself!!

 I would not shop here again

I purchased a small telephone table from HomeDecorators.com and I agree that their customer service is awful. My complaint was their overcharging and incorrect charging of sales tax. I contacted their customer service department and I was told that   Read full review...

 I would not shop here again

Terrible customer service, no one in that company cares. I think they want you to send the merchandise back because you lose the shipping charges- some as high as $100.00. I wonder if this is not part of a scam.

Anyway, don't deal with this company if you value your money.

 I would not shop here again

Be warned, they have no interest in
"serving" their customers. Ordered 5 rugs, returned them immediately, 6 months later still waiting for credit to my credit card. First told me "we didn't get them", then when I provided the UPS tracking #'s, the person who handles refund is "not available". I will never shop there again and encourage anyone else to think twice before shopping there. We buy ALOT off the internet and have NEVER been treated this way.

 I would not shop here again

I placed a $1500 order with HomeDecorators.com about 9 months ago. One of the three items ordered arrived quickly in good condition. The largest item arrived about one month later with damaged packaging, but the unit itself was okay. The third unit   Read full review...

 I would not shop here again

This used to be a great place to shop. Great products at very good prices and this still holds true, BUT, since Home Depot took over, their track record has gone from bad to worse. They have shipped me wrong items, then refuse return because the item I wanted to return was not the item I paid for. Item shipping time is abysmal, if you get it. Credit approval takes forever, which delays shipping time.
Their customer service people are very nice but are not given the the tools to solve or do anything. The only way I ended up getting credit was by disputing the charges through American Express.

 I would not shop here again