Heavenly Treasures Fine Jewelry

Full review
First of all, the earrings I ordered from this website arrived broken. However, I am a pretty reasonable person, so it would have been fine if not for the terrible customer service! I work with many small businesses, and any company I know would have the decency to offer free shipping to return a defective product, but not these people!! In fact, the customer service representative I talked to didn't even sound like they cared one bit. Binkysmom's review about how they treat you is dead on. It's as if they don't care about the company's reputation one bit: "Oh you're not happy, Mr Customer, that's just too bad. See, we are a relatively popular company so we will get customers no matter how we treat the ones who have problems." Well, thanks for making me waste my money, Heavenly Treasures. It's not like I have anything better to spend it on other than shipping back faulty products to a company that would even ship them out in the first place! And no, the broken earring in question did not look like it could have acquired that kind of damage through shipping; it was clearly packaged looking like that already!