Haband

Full review
Haband sent me an order meant for someone else. I paid to send it back. Even though my name and address and the name and address of the person they said ordered it did not match, it took several emails before their customer service would even entertain the thought that they might have made a mistake. They charged this wrong order to my credit card (I have done business with them before without a problem), but dismissed that promptly as impossibe without offering to look into it. Only when they learned that my credit card company was about to contact them, and the package they had said I did not receive arrived back at Haband with my letter inside it, did they offer to remove MOST of the charge from my credit card. However, they were not going to refund the shipping charges they spent sending someone else's things to me, so I had to contact them again about that. That has now been done, but they have not yet mentioned reimbursing me the $11 I spent out of my own pocket to send the mis-directed package back to them, even though I have mentioned this expense to them more than once. This has been a very frustrating experience, and I will NOT be ordering from Haband again for fear that they will make a mistake with an order I really did place. I am considering getting a new credit card number so they can't use me to pay for another customer's order again. I'll definitely have to if they pull this stunt again.

Before you make your decision whether to buy from Haband, do two things:

1. Type "Haband" and "review" in your search engine's
browser/search box.
2. Visit the online BBB site for New Jersey, their home
state.


UPDATE: Today (2-3) Haband emailed me that if I want any
money to replace what I sent returning their
package, I will have to provide proof of what it
cost. The package was quite heavy, plus I definitely
wanted proof of receipt, but $11 apparently seems
too high to them. Apparently they think the post
office delivers for free, as they did not even offer
to send me what THEY felt it should have cost.
After I proved to them that they created this entire
fiasco entirely on their own and I sent, at my own
expense, their goods back to them in good faith,
they either feel that I am too goofy to know what
my own postage was, or that I would be less than
honest with them about the amount.