Furniture On The Web

The product received was better looking that the picture. The quality of craftsmanship was superior. I am very pleased with the product. The delivery was a little longer than expected, and I expected an email or something from the company explaining the delay, instead I had to make the call to inquire about the status of delivery.

 I would shop here again

If I was not above average intelligence I don't think I could have assembled the item I ordered. There was no written instructions, only pictures of all the parts, etc. This was not made clear at the time of the order.

 I would shop here again

Good quality product, in relation to competative pricing.

 I would shop here again

On the site, the product was said to be shipped in 5 to 8 business days. Unfortunatly, I didn't receive or here anything from the company yet my credit card was charged. I ordered the table on Nov. 5 and recieved it on Dec 8 or there abouts. After calling nomerous times and speaking only to the operator and getting a promise that someone would call back, finally Virginia (x100) called me and explained what was going on. There should have been comunication immediatly, not 3 weeks with my trying to find out what was going on!!! My order finally arrived, although I am still missing the lazy susan which i have been promised is on order and 2 skid pads that go under the feet of the table. I hope they arrive soon!!! I can not say if I would order again until this order is complete. I'm still waiting and it's Christmas Day!

 I would shop here again

This is the 2nd item we have bought thru FOTW- while the products have always been very good, the first time (computer desk) we did not receive the rails for the slide out drawer, and getting those took a very long time..this time no hardware was missing, but the instructions were missing a page. Since we had done similar assemblies before, it was no problem, but might be for someone who never has done one.

 I would shop here again

merchandise looks better than expected, nice quality

 I would shop here again

It arrived faster than I expected. The item, which included glass shelves, was well packed to prevent breakage. I much prefer to shop online because it's easier to find what I want.

 I would shop here again

I placed my order on 11/04/04, had to phone to get a confirmation. Was then told that the furniture was not in stock however, my accouny had been already been charged. I requested that the charge be removed until the item was shipped. This was done, however I did not hear any thing else from the merchant until I called again on 12/10 and was told that the item was being shipped to them, and I would receive the tracking information nlt 12/13. As as 12/20, I have not received any information from the merchant. I was also assured that the item would be delivered to me before Christmas. Since it is only 4 days to Christmas. This looks very bleak. I am quite dissatisfied with the entire process. Most of all, because I feel that I have not been contacted in a timely manner and always had to initiate any and all contact or communication with the merchant.

 I would not shop here again

I ordered on the internet and found the site to be easy to shop and order from, however, the product I received was not as high a quality as I expected. It was cheaply made and I did not realize that I was going to have to assemble it. I thought I was purchasing a better product then I received. The photo did not look as cheap and the product I received. I managed to get it together and I am using it, but I am still on the lookout for a better quality magazine rack in oak.

 I would shop here again

easy and fast. The process was easy, I was well informed about shipping and expected arrival times.

 I would shop here again

Th3 item I ordered is out of stock until further notice however they have kept me informed. Thank you MAry Ann

 I would shop here again

very easy and very satisfying. Would not hesitate to shop on the web in the future.

 I would shop here again

This was a very good experience.

 I would shop here again

Item packaged very well, no damage. Customer service was courteous and prompt.

 I would shop here again

I ordered 4 pendant lamps online. When I checked a month later, they had no record of my order. I phoned in the order, and when they came the were two small for what I needed. I had a hard time judging their actual size online.

BEWARE: They refuse to accept returns of more than 2 identical items. Now I'm stuck with some lamps I can't use.

 I would not shop here again

Received the order on time because I ordered long before I need the item for a gift. It took longer than I expected to receive my shipment. Since this was my first order with this merchant it made me a little nervous.

 I would shop here again

All was good lamps had to be backordered. Would be nice if you new availability fefore you ordered.

 I would shop here again

Our sofa table had a damaged base. The part was reordered but have yet to be received. I'd like to know the status of the replacement base.

 I would shop here again

Wide variety of items, but I have noticed that the descriptions for some items do not coincide with what the item picture shows. I have called and/or emailed this merchant several times to get clarification about items on their web site in which the description of the item and the item picture do not match or are confusing in relation to one another.

 I would shop here again

quality of item not quite as good as expected, but acceptable. Okay otherwise - just a normal transaction. No follow up customer service call or anything.

 I would shop here again

COMPLETELY SATISFIED........................................................................................................................................................................

 I would shop here again

It was a good experience, but I found the same thing in local stores. The prices were lower and I would have avoided shipping charges.

 I would shop here again

I just received a dining room set from furniture on the web and to my surprise, it was beautiful and sturdy. So many times when you order items on the web, you do not know what to expect and it can be quite scary because the refund fees and shipping can be staggering if you do not like it. That and not to mention the fact that if it arrives damaged, it can take a long time to replace. This was not the case with my dining room. It was well packaged, delivered when I needed it, and it was sound sturdy furniture. Ethan Allen quality, if you will. The staff at the order department was top notch. Amy was helpful, courteous, and pleasant. She showed me that she cared about my needs, and steered me in the right direction with regards to my selection and delivery date needs. I would recommend furnitureontheweb.com and I look forward to purchasing more of my furniture from them in the future. "Great Job"

 I would shop here again

Excellent shopping experience. Lots of choices.

 I would shop here again

excellent customer service products were just what they said they would be

 I would shop here again

My mother ordered a dinnerware set for my birthday back in Febuary and we just received the last two plates in late November after several e-mails! If that's not unecceptable, I don't know what is.

 I would not shop here again

This company has still not supplied me with the bits and pieces to put my stools together, and it has been two months. I had to drill new holes in the wood to put my bar together. I am beginning to think I will never get what I paid for from these people.

 I would not shop here again

The only thing I disliked was the cherry finish was darker than the cherry finish on our other furniture. So I would be a little leary of ordering chairs since I couldn't be sure they would match.

 I would shop here again

the merchant called me when the merchandise arrived at their warehouse damaged; they gave me an approximate date for a 2md shipment/arrival time. even though there was a delay, they were great at keeping me informed. I would definitely do business with this merchant again! JD Callaway, Anthony. FL

 I would shop here again

Fast, easy. I was able to search the products and fine the one I wanted. The process was easy to follow.

 I would shop here again

I was hesitant to order our dining room furniture off the web, without feeling it and seeing it, the stain and quality and workmanship is important. We shopped many home stores and didn't find exactly what we wanted, which brought us to Furniture on the Web.

They had exactly what we wanted, customer service was outstanding, and our furniture arrived without incident. The quality of the wood is excellent, very heavy duty sturdy table and chairs, we love it. The stain was exactly as described, and we are very happy. We will certainly be shopping with them again!

Susan Davey
Candle-licious Candles

 I would shop here again

This was our first time in using Furniture On The Web and we were delightfully surprised at how easy it was. Our merchandise was received when promised and was in excellent condition. We will definitely use the web site again if necessary.

 I would shop here again

The ordering process was easy, and my item was delivered in the expected time frame and received in fine condition.

 I would shop here again

e-mailed to find out when order would be sent, never heard back from them. It ended up more than had been indicated when I intially ordered. Loved the end tables. Took me forever to unpack the boxes..instuctions are not great...too many packing peanuts....how will I get rid of them????

 I would shop here again

It was easier than expected once I figured it out. If I do it again maybe it won't take so long.

 I would shop here again

I was very pleased with the prices, quality, and service.

 I would shop here again

The product was great quality, and arrived quickly & in good condition

 I would shop here again

I ordered a dining room table and received it about a week after ordering. Unfortunately, it was broken completely across in two different places (along with two of the legs not capable of working because of bent rods). I called and spoke to a very friendly woman who told me they would send a replacement and let me know whether I should send the broken one back. Two weeks later, haven't heard anything from them, despite trying to call and emailing.

 I would not shop here again

Price was excellent;service was excellent;merchandise was exactly what I expected. Excellent company to deal with. Of course, this is based on one transaction.

 I would shop here again

the only bad thing was the very small pictures on the web for furniture you can't blow them up to see what your spending $1000 on. Customer service via phone was outstanding ,every time I called your people were friendly, knowledgeable, spoke English and didn't rush me off the phone. Delivery speed was slow but I was told how long it would take in advance so it wasn't a problem at all. I ordered an outdoor light fixture and the pictures there happen to be much better and the item that arrived looked just like its picture not some cheap immitation. Overall I was very satisfied. Virginia, who also was outstanding ,has submitted a request to send me enlarged pictures by e-mail to help us decide on our corner curio.

 I would shop here again