FootSmart

Speedy deliver, nice packaging, excellent product representation.  Will definitely be a repeat customer!  Nice selection of products and competitive pricing.

 I would shop here again

I have severe bunions and other extenuating foot problems.  I have to wear custom orthotics in my shoes.  I can’t walk into a normal shoe store and buy shoes.  My mother suggested ordering from Foot Smart.  I spent one entire   Read full review...

 I would not shop here again

I had no problem with my order from FootSmart until it came to making a return.  I recently returned a pair of shoes to FootSmart, within the allowed 60 day time period for returns.  I had tried the shoes on 3 times, wearing them for 5-10   Read full review...

 I would not shop here again

I ordered some Throlo socks that were on sale and the Footsmart website said that they were 'in stock'. The next day, I received an email stating that they were backordered and that I 'should' have them within 21 days. One of my pet peeves is ordering something that is said to be in stock and then isn't; it borders on misrepresentation of the products. In fairness to them, their website did reflect that the socks were not in stock after that.

The other problem that I had with them is that they did not respond to 2 emails from me in regards to the order status - that is bad.

Today, I called them and canceled the order and won't be doing business with them again.

 I would not shop here again

I tried tracking my order, but this feature did not work on your web site. My e-mail inquiries about where my order was were not answered. The product description and the image are deceptive - they misrepresent the actual item. I am not forced to return it, because it's totally not what I ordered in terms of color. I will never order from you again because of your substandard customer service and poorly designed web site. You scam people like me.

 I would not shop here again

Quickly shipped the items as ordered. Does not get better than this.

 I would shop here again

I bought a pair of shoes for my plantar fasciitis from this website and chose standard shipping and it took almost 2 weeks before I received it. The shoes were fine and the socks I ordered were pretty much as they were described. Here are my issues   Read full review...

 I would not shop here again

I have shopped with them several times and always got excellent service. Their free shipping makes the price lower than any other of the sources, and delivery is fast. I knew the shoes I was ordering and got exactly what I expected.

 I would shop here again

Don't buy from these people. They sell poor quality products at inflated prices and their shipping and handling is outrageous. They also do not honor their return policy. They sent me defective products (had holes in them) and they not only refused to exchange them they refused to return my money.

 I would not shop here again

I live in Canada, and ordered some of the no-slip socks from Foot Smart for my mother, who's in a care home. I've often been leary of internet shopping, and Foot Smart affirmed that feeling in a big way. First, the product didn't look like the picture, and second, they required very special laundering, which wasn't included in the information. Obviously, a care home laundry isn't going to 'air dry' those socks.
When I went to return them, I eventually got $27.44 back OUT OF $68.50. They charged me for return shipping (even though I'd paid $14 to ship the things back to them), and more return shipping & handling charges.
NICE RETURN FOR THEM -- THEY CAN'T LOSE!!!!!
IF YOU LIVE IN CANADA, DON'T ORDER FROM THESE PEOPLE. IN THE USA, well I guess it's a bit better, but not a whole lot.
NEVER AGAIN FOR ME.

 I would not shop here again

I've purchased from FootSmart twice (silly me). First of all, I could have walked to FootSmart (wherever it is) much quicker than the items were shipped. I had a simple order and it took several weeks to arrive. Maybe I'm spoiled from excellent customer service and shipping from other etailers, but it seems FootSmart is excessively slow. When I contacted them about the status of my order, I was sent some form thing that basically said it will get here when it does.

The second time, the order I received was incorrect. I contacted them and actually got a replacement. Unfortunately the item was useless but one of those things you don't know til you try it.

I am hesitant to order from them again. I would suggest you don't if you want your order any time soon. Given the nature of their merchandise, it's probably better to shop local and get on-site advice from pros.

 I would not shop here again

I was gift shopping online for Crocs and remembered a catalog I had received from Footsmart.com. So I cruised over to their website to do some shopping. Description The website URL is: www.Footsmart.com. As you can probably   Read full review...

 I would shop here again

I needed something to help my feet to walk comfortably with shoes with heels (I am Asian, and my feet is typical flat Asian feet, almost no arch, slightly I have, but almost flat). so wearing certain type of shoes like high heeled shoes are very   Read full review...

 I would shop here again

Worst shipping in the business, as far as I'm concerned. They use a no-name company to get their products from their Memphis warehouse to your destination. For me, that was a 5-hour trip, by car, to Atlanta!! 9 days and counting...plus no way to track (nor can Footsmart, so says very rude 800# rep.) Never again!

 I would not shop here again

I purchased a pair of shoes and a pair of slippers, the prices were a little on the high side but pretty much what you would expect for quality products. The shipping charges were ridiculously high $14.99 and the service was incredibly slow, it took 2 weeks for the order to arrive. I returned the shoes for an exchange, sending them back cost me $5.95, which means they are charging a lot of money for "handling". In any case it took 2 weeks for them to receive and process the return and another 2 weeks until I received my shoes. The shoes were a nice quality but I can get the same shoes at Zappos.com for the same price with free shipping both ways and purchase, return and reshipment takes 4 or 5 days. Why would anyone shop at Footsmart, they are still back in the dark ages doing "mail order" not online sales.

 I would not shop here again

Terrible service. Footsmart is happy to take your money but if you have a problem good luck getting your money back. Never again!

 I would not shop here again

I placed 2 orders in April, 2007. I ordered a pair of very expensive specialty shoes to be shipped to my aunt in a nursing home in Illinois. They were too big for her so she returned them for a smaller size. They billed my credit card an additional   Read full review...

 I would not shop here again

Buyer beware! Note the .85 "order assurance" fee that you MUST select if you want to make sure you get what you pay for. It is an easy selection to overlook but if you do and the item is damaged in shipment to you (UPS AND FedEx), then Footsmart will not replace the item. I am shocked that a supposedly reputable company will not replace an item damaged before you even receive it unless YOU pay extra for insurance. I verified with their customer service rep that this is in fact their policy, though. I don't care how small the cost. This selection is easily overlooked on the order screen. Thankfully I caught it and it made me decide to buy elsewhere. I worried that I would be overlooking something else if I were to buy from this company. Needless to say..I'll shop elsewhere for my products.

 I would not shop here again

We ordered men's clogs and used THEIR US/European shoe conversion chart, which was incorrect. The clogs were too small - every other conversion chart we found online says we should have ordered a size larger. We told them we wouldn't pay to ship them back since their conversion chart was incorrect. We were told that we were wrong, that their chart was correct, and they wouldn't pay to ship them back. We are disputing the charge with our credit card company.

Footsmart.com is BAD NEWS - order elsewhere (ZAPPOS.com) if you can. Zappos.com has a GREAT return policy - free shipping both ways. My husband has since ordered similar clogs from zappos.

 I would not shop here again

I have bad experience with FootSmart.
I purchased 2 shoes and returned both. I used smart label and put the items into one box. They charged $10.95/PER ITEM as a handling fee.
This is not all.
I also purchased a sale item and exchanged to the same item but larger size, they charged normal price for the exchanged item plus $10.95 handling fee. They charged to my credit card without asking a permission.

 I would not shop here again

I'm giving up on this store. Their sizing is inaccurate. They have the slowest shipping of any store I've ever dealt with. Recently I sent for a variety of items from 4 online stores (one in Canada) and all the other items came days ago, The FootSmart items have still not arrived.

As far as I'm concerned, they're fired.

 I would not shop here again

Considering that your feet are crucial for traversing life’s winding roads, it’s surprising how much we take them for granted, or abuse them with neglect and ill-fitting shoes. Recently, while relaxing in front of the television—barefoot and comfy—my   Read full review...

 I would shop here again

It’s spring and you know what that means? New shoes! Ok, I admit, I don’t really need an occasion to buy new footwear but that is what I told my husband when the box came. I like to shop at Zappos.com and several other sites but this time, I gave   Read full review...

 I would shop here again

Shopping at FootSmart is easy unless you have a problem. After calling their customer service about an order not received, I was told they would over night it. When it did not come several days later, I called again. This rep. howled laughing about overnighting a replacement order, the rep and said I cant believe someone told you that..Transferred to a supervisor, and she told me I could not cancel my order until I received it. .STILL HAVE NOT RECEIVED MY ORDER!
BEWARE OF THIS COMPANY, THEY COULD CARE LESS ABOUT YOU!


 I would not shop here again

Very bad experience at Footsmart. They misrepresented a clearance item as in stock when it was not. I didn't find out until the package arrived without the shoes I ordered.
They refused to refund my money for the order. Don't believe their 100% satisfaction guarantee.

 I would not shop here again

Good product selection and solid customer service! For even hard to fit feet, FootSmart had choices for me. I'll shop there again.

 I would shop here again

I ordered two pair of shoes and paid for next day delivery. I explained in detail that the shoes must be received the next day since I was leaving. The next day when the shoes were not received, I called Footsmart, explained my concerns and was told the shoes were shipped 2-3 day. I cancelled the order. Four days later I had not received the shoes, but my credit card was billed. I called customer service. They assured me they had contacted FedEx, cancelled the order and the shoes were being returned to them. As soon as they received the shoes, I would be refunded. It has now been 11 days. I have received no shoes and no refund. The customer serviced manager was rude and refused to issue a credit although he could confirm from FedEx tracking that the shoes were indeed being returned. BEWARE!!

 I would not shop here again

The FootSmart Online Store was easy to navigate, had a great variety of shoes to offer, and they were in styles I could wear with a variety of outfits from casual to dressy. The best part of shopping online with FootSmart was the clear and complete description of each shoe. Since I wear orthotics, it was necessary for me to know what kind of shoe I could wear them in--and I can wear them in just about every shoe they sell.

I ordered black, leather sneaker-type oxfords and they came within a week, exactly as I ordered. They were very comfortable and fit well with my orthotics. If I had needed, there was an easy-to-use return form.

I was very pleased with the quality of the shoe since the price is more than I used to pay for shoes. These will last and are worth the investment. The shoes I used to buy were never all that good for my feet and I'm paying the price for that in podiatry bills now.

Thank you, FootSmart, for making durable, good-looking, foot-healthy shoes.

 I would shop here again

Sales person was exceptionally helpful. Product quality, order accuracy, and delivery -- all as promised. Would not hesitate to purchase from this company again.

 I would shop here again

The FootSmart site is easy to order, fast to check out, and delivery was prompt. What a Clearance Section!   Read full review...

 I would shop here again