Dell SMB

Has Dell Gotten Worse? by kentski, February 12, 2003
I recently purchased a Dimension 4500 Series computer from Dell, having retired a Dimension V400c that I had owned for four years and was very happy with. My first experience with Dell went without incident, so I figured that I would again give   Read full review...  I would not shop here again	Overall Rating: Customer service: On-time delivery:

Love the pda but not the company! by techead24, February 10, 2003
I purchased an axim and waited for it to arrive. The day it was to be shipped (2 weeks after I ordered it) I was told it was on backorder and would not come for another 3-4 weeks. When I finally got it the documentation on the program was very limited   Read full review...  I would not shop here again	Overall Rating: Customer service: On-time delivery:

Ordered a Dell PDA. @... by nodelleveragain_dt1, February 6, 2003
Ordered a Dell PDA. @ days before shipping and billing had to change charge card due to ID theft. Dell said they could not do that and had to cancel the order and reorder the product and wait another 6 to 8 weeks. Wonder what would happen if Macy's   Read full review...  I would not shop here again	Overall Rating: Customer service: On-time delivery:

"Award winning Customer Service" HA HA HA HA HA by patdmoose, January 31, 2003
I placed an order for a 2350 from Dells online store. Instead of just paying for it with my CC, I decided to apply for their online financing which was offering 6 months at 0.0% interest. The button to apply for this said that I would get instant   Read full review...  I would not shop here again	Overall Rating: Customer service: On-time delivery:

I can live with it. But not totally happy. by oriental, January 27, 2003
Due to STUPID school policy we have been stuck with Dell for years. Having ordered over 10 PCs from them I have to say the general experience was ~~~ ok. Product selection: ok Prior to this policy saying we have to order from   Read full review...  I would shop here again	Overall Rating: Customer service: On-time delivery:

Avoid at all costs! by nau88xj, January 21, 2003
Worst customer care ever. Be ready to hire a full-time babysitter if you order from Dell! I have had problems with delivery times, lies, and now harassing phone calls and letters for me to return the original unit which was burnt down in the   Read full review...  I would not shop here again	Overall Rating: Customer service: On-time delivery:

There is no award winning customer service with Dell. by becky_v, January 20, 2003
I ordered a Dell computer, a Dimension 8250, on Dec. 7th. We originally tried to place an e-check but it would not go through, so we decided to pay with a Visa check card. That card went through fine and on Dec. 18th I received my computer. On Dec.   Read full review...  I would not shop here again	Overall Rating: Customer service: On-time delivery:

Good selection at good prices. by bobniborg, January 17, 2003
Good selection at good prices. They offer a few different basic platforms that you can then customize to fit your needs. The site is usually very good at providing links to provide more information on components that you order but occassionally you   Read full review...  I would shop here again	Overall Rating: Customer service: On-time delivery:

Dell can't deliver! by novci, January 11, 2003
Ordered the brand new, heavily advertized Axim x5 on December 25 2002. It looked good at a good price. As dell builds their products, they estimated a 7 day production with delivery by Jan 8th. I followed "production" every day and on Jan8th, got an   Read full review...  I would not shop here again	Overall Rating: Customer service: On-time delivery:

I was an old Dell... by KD5JNX_dt1, January 9, 2003
I was an old Dell Customer, through differant jobs I got onto buying other products. 4 months ago, purchased my first Dell in 6 yrs. My dimension 4500 came right in time. I ordered a 19 inch monitor at the same time and it actually came 4 days before the   Read full review...  I would shop here again	Overall Rating: Customer service: On-time delivery:

I ordered an iPod on... by MassMan_dt1, January 8, 2003
I ordered an iPod on 12/1/2002. The Ship time was 1-2 days. I still haven't received it 1/9/2003. IMPOSSIBLE to get to a real person. Long wait time. The rep was rude and inexperienced. DELL! I thought you were a respectable company! Not   Read full review...  I would not shop here again	Overall Rating: Customer service: On-time delivery:

Replaced more than once by jerman73, January 8, 2003
I had issues with my dell when I installed ME, I had dell send me a another motherbord, video card and some other things. They helped me uninstall ME and reinstall 98. I am stil having a few issues with my computer. But its up and running.   Read full review...  I would shop here again	Overall Rating: Customer service: On-time delivery:

Great pricing and flexible but don't count on Dell for help in making a selection. by davedrasin, January 6, 2003
Arrived well before promised. Order was filled completely and accurately. Customer Service varied from poor to excellent. They did very poorly with product information and knowledge but then on another call they honored a sale that had ended the week   Read full review...  I would shop here again	Overall Rating: Customer service: On-time delivery:

Dell has no idea what they're doing by debbert, January 6, 2003
I tried to order an Iomega 40x12x48x CD-RW—firewire from Dell as a Christmas present for my brother. Order was placed 12/6/2002 with no problems. I ordered this item from Dell because they advertised the best price for it. Next day I   Read full review...  I would not shop here again	Overall Rating: Customer service: On-time delivery:

grade: B-ish by skylinec83, January 6, 2003
I just ordered a Dell knowing that it was going to be a bit more costly than the other companies but i heard the products were good so i went for it. I ordered the system through my school and it arrived ridculiously late. I know it was mostly the   Read full review...  I would shop here again	Overall Rating: Customer service: On-time delivery:

12/13/02: Placed order on a... by ChunkyCkn_dt1, January 6, 2003
12/13/02: Placed order on a Canon S230 online (status of camera was in stock)for next day ship. Order went smoothly. Two days later, I receive a email from Dell telling me that the camera was out of stock. The expected delivery date was 12/23/02 On the   Read full review...  I would not shop here again	Overall Rating: Customer service: On-time delivery:

Bought a secondhand monitor. Wanted... by Larrie_dt1, January 4, 2003
Bought a secondhand monitor. Wanted to download drivers from their internet but couldn't cos of not having a service tag with number on monitor. Started to E-mail and after 7 E-mails I gave up hope cos of lousy support and people who didn't read my   Read full review...  I would not shop here again	Overall Rating: Customer service:

Ordered four laptops, three desk... by KirkH_dt1, January 4, 2003
Ordered four laptops, three desk tops and two printers in one day. Service has been horrible. One laptop is a lemon and is continually needing service-- three mother boards replaced, the keyboard, a hard drive, a cd and fan. Still doesn't work right.   Read full review...  I would not shop here again	Overall Rating: Customer service: On-time delivery:

I love my computer by annhite, December 31, 2002
The delivery speed was great. I ordered one week before Christmas and received it on time. It is every thing I expect in a penitium 4. Good price with the Dell name.   Read full review...  I would shop here again	Overall Rating: Customer service: On-time delivery:

I've purchased a laptop, desktop,... by kat1990_dt1000, December 22, 2002
I've purchased a laptop, desktop, and many peripherals from Dell. Their website is easy to navigate and order. They are prompt with e-mail notifications and you can track your order via their website. Their customer service needs much improvement.   Read full review...  I would shop here again	Overall Rating: Customer service: On-time delivery:

I have purchased many items... by Poppie_dt1, December 21, 2002
I have purchased many items from Dell. (2 Computers,printer,ink cartridges,etc.) Their people are extremely helpful and courteous. All orders were received within the quoted times. One order was short an ink cartridge,no problem,they immediately   Read full review...  I would shop here again	Overall Rating: Customer service: On-time delivery:

Good sales program but customer... by jhawkins_dt1, December 20, 2002
Good sales program but customer service was terrible. Ordered Pen. IV system which was delivered to wrong address. Several calls to customer service, long waite time, had to start from scratch each time. No supervision available, no unified support. Will   Read full review...  I would not shop here again	Overall Rating: Customer service: On-time delivery:

Ordered a Dimension 8200. LOVE... by Overjoyed!_dt1, December 20, 2002
Ordered a Dimension 8200. LOVE IT! Ordered on-line. Arrived quickly. Easy to set up. Customer service easy to deal with and not hard to get to. Plan to purchase more with Dell in the future. THANKS,   Read full review...  I would shop here again	Overall Rating: Customer service: On-time delivery:

bought 3 dimention systems, they... by abc12_dt1, December 12, 2002
bought 3 dimention systems, they are working fine, But anything regarding customer support is unproffesional. ordered one flat panel in a deal, saved it to my cart in the evening ,next morning came to check out, item was removed with all my cart.   Read full review...  I would shop here again	Overall Rating: Customer service: On-time delivery:

shipped a day later than... by rEVOLUTION_dt1, December 10, 2002
shipped a day later than they said it would... but then again i ordered it late at night so that's understandable. I opened the case and the first thing my eye was stuck on was a funnel like thing that was directing the heat coming off of my heat sink to   Read full review...  I would shop here again	Overall Rating: Customer service: On-time delivery:

Sales is very good. Service... by hotdog_dt1, December 9, 2002
Sales is very good. Service is terrible. Many times had interminable waits on the phone for service. Most of their service techs are ignorant; for the most part I ended up solving my problems myself without their help. In one case I had to pay Microsoft   Read full review...  I would not shop here again	Overall Rating: Customer service: On-time delivery:

Straight forward and painless buying experience by jjohnston, December 8, 2002
Buying on Dell's website was relatively easy, and the computer arrived quickly. This was my second purchase online with Dell and it was similar to the first. Breaking down the experience; The selection process is interesting because   Read full review...  I would shop here again	Overall Rating: Customer service: On-time delivery:

Ordered an Ipod that Dell... by dudenotgettindell_dt1, December 7, 2002
Ordered an Ipod that Dell claims "usually ships in 1-3 days." Order time was changed by Dell to reflect delayed shipment up to 30 days. Customer support was not helpful, couldn't give a more detailed response other referring to the statement that the   Read full review...  I would not shop here again	Overall Rating: Customer service: On-time delivery:

Purchased 3systems in one day.... by Disappointed_dt3, December 7, 2002
Purchased 3systems in one day. Offered flat panel upgrade on3 accepted on two systems. 17"monitor too big.Dell wouldn't exchange.Ordered software never charged,never received, and they want to charge me full version price. Remember $3500 in one day.   Read full review...  I would shop here again	Overall Rating: Customer service: On-time delivery:

Getting information about your order is like navigating the topiary maze in "The Shining." by davidlfiol, December 5, 2002
Dell has a very poorly designed e-commerce site when it comes to obtaining information about your account and about orders you already placed, and if they can't get that right, I don't see how they can get anything else right. I placed an   Read full review...  I would not shop here again	Overall Rating: Customer service: On-time delivery:

Dell makes the IRS look customer-friendly by kismocles, December 4, 2002
NOTE: Be careful you are not charged sales tax on your order unless you live in: FL, KY, NC, NV, TN or TX. In this epinion I will confine myself only to Dell's customer service (which beats being confined to the institution my family wants   Read full review...  I would not shop here again	Overall Rating: Customer service: On-time delivery:

I ordered a computer system... by b-line_dt1, December 2, 2002
I ordered a computer system for nephew which included a printer - very easy to order, but printer did not arrive. Almost impossible to get through voicemail loops to talk to someone. After a month and lots of time on phone, they sent printer to me   Read full review...  I would not shop here again	Overall Rating: Customer service: On-time delivery:

staffed with people trained in treating cutomers poorly by thomaslwood, November 30, 2002
I tried to order this machine from their new (Dec 2002) catalog and got nearly every excuse n the book about why I couldn’t buy it. Dell reps are rude & insensitive and think nothing of simply cutting you off. I sent a written order to   Read full review...  I would not shop here again	Overall Rating: Customer service:

Worst customer service ever by chandasz, November 18, 2002
I am so disappointed with dell. I have been a long term customer but their customer service has hit rock bottom. After trying to reach my sales rep for well over a week and then trying to reach her boss, I was forced to cancel my order. Funny thing is-   Read full review...  I would not shop here again	Overall Rating: Customer service: On-time delivery:

Good computer, horrible monitor, abysmal customer service by denverbrian, November 14, 2002
Confusing site with scads of alleged "e value" numbers and codes that purport to offer discounts but actually scramble the feature set of the computer you're looking for so as to mask price increases. The Dimension 2300 I settled on (as a gift for my   Read full review...  I would not shop here again	Overall Rating: Customer service: On-time delivery:

Atrocious by lockec, November 13, 2002
I read a favorable review on this site, and felt that I really needed to share my own experience and save others from making the mistake of ordering from Dell. I ordered a Dell laptop several weeks ago. Price and delivery were fine, but the   Read full review...  I would not shop here again	Overall Rating: Customer service: On-time delivery:

hassle by jtsiegel, November 13, 2002
I recently ordered networking equipment (e.g. pc card, router) from Dell online. First off, the ordering process took forever b/c the 15% off they were offering did not register properly on the final purchase price. So, I spent an hour trying to get   Read full review...  I would not shop here again	Overall Rating: Customer service: On-time delivery:

Once burned...should have learned by captaing, October 16, 2002
Where to begin? This is not strictly about Dell Online, but more about everything about Dell except their proprietary hardware. I usually bypass the online service after checking options and prices. I have found that calling and speaking to a rep is   Read full review...  I would not shop here again	Overall Rating: Customer service: On-time delivery:

Does not live up to it's reputation by esquire202, October 14, 2002
Dell is highly a over-rated company. Customer service and technical assistants were rude, unprofessional, or just plain inept. The motherboard that came with the Dell Dimension 4400 I ordered stopping working after four weeks of use. Since I   Read full review...  I would not shop here again	Overall Rating: Customer service: On-time delivery:

A month (+) to get the product by inuka, October 11, 2002
I choose Dell because of an advertising on a PC mag they say they can deliver the product very fast then I decide to take an order for an inspiron 8200, last month. In the mail they says deliver the March 28th, ye, only one week, then I look the deliver   Read full review...  I would not shop here again	Overall Rating: Customer service: On-time delivery:

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