CHEFS Catalog

I would order from here again, I had no problems.

 I would shop here again

One product was not as described and did not work for the type of mandoline that I purchased. Chef's was excellent in taking care of that for me. I sent it back without any hassle and they won't charge me a restocking fee. I would recommend Chef's to anyone and anytime. Phenomenal customer service!!! Also, when you call for questions they will try to help you and never once was I on hold for hardly any time. super quick and personal phone service as well.

 I would shop here again

I had a back ordered item which delayed the entire order. I did email this merchant twice inquiring about the delay. I received prompt responses. Eventually all items arrived in good condition.

 I would shop here again

Excellent product at an excellent price!

 I would shop here again

the candy (peppermint sticks) arrived broken and couldn't be used as xmas gifts (i was credited, but still didn't have the little gifts i'd planned); the oven mitts are sized for shaq and aren't flexible therefore, aren't useful (i'd have returned them, but it would have cost more for the return shipping and the re-stocking fee...ridiculous

 I would not shop here again

items continually back-ordered without any follow-up e-mails of phone call $275 in merchandize still out standing, ordered 12/31/07 - it's now 2/15/08

 I would shop here again

Easy to find products and comparable prices.

 I would shop here again

This is without a doubt the worst internet store we ever had to deal with. Despite having order confirmations and having paid extra for expedited delivery, the 3 gift orders were not delivered as promised. They then promised free overnight delivery, but it didn't happen--the shipping people had gone home early. Another customer service agent promised yet again for delivery in two days--it didn't happen. Despite promises that the items were in stock, they were not received as promised. We were then told the items were on back order. Order cancelled after 3 weeks of lies and unfulfilled promises.

 I would not shop here again

Ordered baking chocolate and it arrived melted inside the box. I called their 1800 number and I was given a total refund. The customer service person was very nice and helpful. I will still purchase from their store but it has to be non food items.

 I would shop here again

I placed an order for a 9 piece LeCreuset cook set on December 2nd. Twice I received the 7 piece set. I was charged $299.00 three times before finally receiving the right cookware on December 17 and getting properly credited for the overcharges.
I spent way too much time packing cookware to and from the UPS store. GAS ? About $25.00 worth. Time spent covering their repeated mistakes ? Priceless.

I will think twice about doing business with them further.

p.s. In the end EVERYTHING worked out. No attempt to make things good for my troubles...i.e. a small credit or future discount.

came away with a bad taste about this one considering the $$$$ spent.

 I would not shop here again

After reading several negative reviews of "Chefs" or "Chefs' Catalog" on this website, I decided to check this business out on the website of the Better Business Bureau. Surprisingly, I found that several different outfits do business as "Chefs" or "Chefs' Catalog." The BBB website lists them and differentiates them by location. The Chefs' Catalog in Colorado Springs is well rated. Since they had a very good sale on an item I needed, I took a chance and ordered from them. My entire experience was positive. No complaints! And they have a wonderful array of high quality products from which to choose. The reputation of a good business should not suffer because other companies with the same or similar names are providing poor service. When reading or writing reviews, we should try to discriminate among the various companies doing business. Adding the location of a business helps to do this.

 I would shop here again

Chef's has consistently tried to screw me out of a gift card my sister sent for my birthday. Well, either that or they are terrifically incompetent and the end result is the same. Whatever the root motivation (stupidity or outright racketeering), I'll   Read full review...

 I would not shop here again

WRITTEN DECEMBER 21, 2005 UPDATED DECEMBER 22, 2005 Awful; promises promises. Lies, Lies. Very easy to order, but don't expect delivery when promised. Site was not a problem to navigate through. Placed order for 2nd day shipment. Received email   Read full review...

 I would not shop here again

Ordered a food processor on the Monday prior to Thanksgiving for next day delivery. Item was listed in stock. Did not arrive by Wednesday. Called to check and was told there was a "computer glitch" and that the item was still sitting in the wearhouse. Ruined thanksgiving meal planning, but did receive a credit for the amount charged for next day shipping. Item will not ship until Friday now, and probably won't arrive until Monday - A WEEK LATER. Thanks Chef's catalog (for nothing).

 I would not shop here again

It was a bit tough to find the right size but I found it - good experience and easy ordering today.

I was impressed by the selection and the ease of ordering. I will be back around Christmas time because I found many ideas for my mother who loves the Kitchen!

Everything arrived fine without trouble.

 I would shop here again

This is a very unpleasant experience. First, I used on-line help to inquire about the dimensions of the cookware I was interested in. They did not have the answer but told me that I would receive an answer in 3 days. Well, 10 days passed, and nothing   Read full review...

 I would not shop here again

They are a great company to deal with!!!
Placed an order for Christmas delivery and it was back ordered but they said they would try. Even said if it was not there I would get a refund. It arrived a week before Christmas. There was supposed to be an extra piece as a bonus. It was discontinued and when I emailed they gave me a discount on the order to make up for not receiving the bonus.
They have been great and I would highly recommend them
Pam

 I would shop here again

I'm a kitchen gadget junkie. Since my husband cooks most of the time and I just love buying gadgets, I'm always buying things from various kitchen stores. I had never really heard of Chef's until we went to visit my in-laws and I was looking   Read full review...

 I would shop here again

I will never order from them again. We ordered a Jenn-Air mixer and found the information misleading. Also, their prices are too high. You can find better deals at a number of traditional neighborhood retailers or web retailers. Do the math before you order!!

 I would not shop here again

The first time I ordered from CHEF'S, I wanted my product by Thanksgiving. So, I read about the amt of time it would take them to ship, then chose a shipping method that added to their time, would still get to me by Thanksgiving. Well it took a phone call 11 days later (they said they'd ship in 2-3 days) just to get them to ship it!!! They did ship it, overnight for free.
Now, mesmerized by the display of their wonderful products, I place another order. After 6 days of waiting for my items to ship, I call them again. Again they tell me they will ship it right away and they'll ship it overnight for free. Now it's four days later, I have received my refund for the overnight charge I originally paid (so I could receive my order by last Saturday). But, I have not received my order nor have I been billed! I just called them they said they're moving something in their warehouse? And that they'll probably ship it out next Monday? What about me, the customer???


 I would not shop here again

I was very pleased with the speed of delivery and the free shipping on my George Foreman Grill. It was easy to order off their site. I would order from them again.

 I would shop here again

I have ordered many items from Chef's over the years and have always been satisfied with the product   Read full review...

 I would shop here again

This was my first experience with Chef and was mixed. The ordering system by e-mail is confusing. If   Read full review...

 I would shop here again

I have ordered from Chef's several times and always had a pleasant experience. I am writing this re   Read full review...

 I would shop here again

Very happy with Chef's. Best prices on kitchen products. The combination of free shipping and low prices is great. Purchased some All Clad this past Christmas. Shipments were nicely wrapped and arrived when   Read full review...

 I would shop here again

Last weekend, I wrote and told you about the coffee maker that I purchased for my husband. I purchased it through Chef's Catalog site and I was extremely impressed with how quickly I received my order.   Read full review...

 I would shop here again

Twice Chef's sent products of lesser value or lesser power than what I ordered.It tied up almost a thousand dollars to get them to take a less powerful mixer back - they sent the wrong one again.They substituted a knife set smaller than I had ordered. I   Read full review...

 I would shop here again

STAY FAR AWAY!! The Better Business Bureau has listed this company as UNSATISFACTORY. Read my story below...

I ordered a Chef's Cart (Item #6109). The cost was low considering it had a cutting board on top and the wine rack at the bottom.   Read full review...

 I would not shop here again

I ordered a microwave oven (DeLonghi) late in the afternoon and by 6am next morning I realized that the model they were selling was no longer on market, i.e. was old and I called immediately to cancel the order. The web site said that I can cancel   Read full review...

 I would not shop here again

My wife likes to cook. I also like my wife to cook. There are somethings in the kitchen which are necessary no matter how much or how little you do. Say for instance, a measuring cup.

We broke our measuring cup (it was plastic and cracked)   Read full review...

 I would shop here again

I've made several purchases at Chef's and all but one went very smoothly. They have an impressive lineup of kitchen appliances, cookware, books, utensils...you name it. The site is easily navigated and the checkout procedure is a breeze.

The   Read full review...

 I would shop here again

First order I placed with this store was fantastic! Great search capability of what I was looking for, and good product information on their website. The item was received quickly. In the order that I received was their promotional catalog with an item   Read full review...

 I would not shop here again

I was recently trying to find a broiler pan to replace one I've had for years. I found Chef's Catalog after giving up on retail stores like Kitchen Bazaar and Williams Sonoma. Even department stores and Wal-Mart didn't have a broiler pan!

  Read full review...

 I would shop here again