BuyDig.com

Full review
UPDATE 10/01/2009

I was contacted by Joseph from BuyDig.com, he's a review analyst and he was definitely their best customer service representative. He explained me where all the issues came from and fixed everything he could.

My package was shipped out promptly and I'm waiting for it to be delivered today. Joseph also offered me a professional surge protector for free. It was also shipped the same day, and will be arriving tomorrow.

After all, just the fact that somebody actually was interested in my case and acted gives them a big plus. I understand that sometimes some bad things may happen, they could have fixed it the day I called for first time. They didn't, they just actually made it worst with harsh customer service, but a day later the situation was totally different.

I can say, that I am satisfied with the ending of that story, and eventually they made me happy.

In the future if any of You decide to buy from BuyDig.com make sure to call them ASAP as this will help speed up the processing and shipping process.

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SEPTEMBER 29th, 2009

Terrible experience before I even got the product!

After 3 business days waiting for tracking info I tried to call them. It turns out, that they decided to close on a minor holiday at first. So the day I'm calling was actually 2nd business day for them (to bad, for me it was 5th). Next thing I know is that my order wasn't even processed yet (Item is in stock and it says it ships in up to 48 hours!).

Next thing I'm being transferred between departments and eventually somebody decides to hang up on me! What a surprise! After calling them 2 more times I'm finally being transfered to Billing department, since it turns out they have to confirm my identity before they process anything. WELL THAT GREAT, BUT I PAID WITH PAYPAL, I HAVE CONFIRMED ADDRESS ON, AND THEY KNOW ABOUT IT!!!

 Besides that the invoice was billed on the day I placed an order! So tell me how can You not process or ship my order, because You have to confirm my Identity .. and YOU TAKE MY MONEY FIRST! What a Bull*** !!! After all, not even one of employees I talked to introduced itself. All you hear after somebody picks up is: "order number please" ... so you give them the number ... then you hear "Your name", it's almost like fu**ing in prison registration!

 I don't know where all the positive feedback came from for this so called store came from, but real customers like I'm will not be happy buying from them. I should have order my Home Theater from Amazon insted of trying to save 20$, and I would have got it already. Now they told me that I should receive it by the end of the week. Hell YEAH !!! And by You a week ends on ??? Probably next wednesday, since You run Your business by different calendar than the rest of the world.

DO NOT BUY THERE !!!

Look for better stores. Amazon have most of their stuff cheaper, and if not it's not worth to save 3-5% and run into all this bull**t !!!

I WOULD NEVER BUY FROM THEM AGAIN !!!
PLEASE DON'T WASTE YOUR TIME !!!
DO NOT BUY THERE !!!