AllegroMedical.com

I placed my order on Nov 07 2009 and it has been 12 days and the status still says awaiting shipment. Wish i had checked the reviews for this company before hand as it seems that I too am in for a long process of trying to either get my money back or receive my order. I too will never do business with this company again.


Jeff Robertson

 I would not shop here again

Great price for product, However going into the fourth week, they have not shipped the "in stock" item. The charge to the credit card was imediate after purchase. I have tried to contact Allegro by phone and by their Email contact address, and they will not respond to Emails, nor can I get through on their phone line. My question now would be "Does this company exist or have I been scammed"
  I will NOT be doing business with Allegro Medical again!

 I would not shop here again

I ordered a foam mattress.  After not having received the item after several days, I checked the tracking information on the company website which indicated item was "awaiting shipment".  On the first call I was told item could be located and shipped in a day. After a few days, the status on the tracking had not changed from "awaiting shipment".  I called again (on Oct 9)and was told item was on backorder with no date of shipment. I chose to cancel and was advised credit would be issued.  After 2 more phone calls and an email, I am still waiting for my credit.
Bottom line: You have to be proactive to get any information about your order and extracting a credit from this company. They charge your card the minute you order and judging from the other reviews, only issue credits to the squeaky wheels.   I do not blame the reps in the call center, clearly the problems lie with the core business practices of this company.  I will never order from this company again

 I would not shop here again

About 6 weeks ago my wife orderd Comfort Line Products CL250C spa-n-a-box or spa2go filter for a birthing tub as we prepare for our third child to be born. we paid in full plus full shipping price by phone of about 50 dollars with a credit card. the   Read full review...

 I would not shop here again

Placed Order for in stock item on October 11, 2009. Credit card immediately charged. Order status has been awaiting shipment for last 13 days. Numerous inquiries on web site and by email to customer service have resulted in not a single response. Mia Culpa. I didn't do due diligence by checking sites like this prior to ordering. I will never do that again and I will never do business with this company again. I strongly suggest you don't do business with them either based on my experience. Turning dispute over to credit card company.

 I would not shop here again

Sounds like my experience isn't that different from others. I ordered (and was charged for) 4 items on 7/20/09, but received only two of them within a reasonable time.  One of them was defective, and they said they would issue the refund, but 3   Read full review...

 I would not shop here again

I ordered a walking cane for my mother in Jun09. At the time of ordering, the website stated "in stock." I called to confirm the item was in stock and was told it was. I placed the order and was told it would ship w/in two days. A week and a half later,   Read full review...

 I would not shop here again

Ordered online.  Credit card was charged also received an email stating product had shipped.  A week later had not arrived and multiple emails to customer service went unanswered.  Called and spoke to CSR and he informed me product was on back order and would ship 4 days later.  10 days AFTER that, I called customer service again and product was still on back order.  I finally received it, but it took over a month, unanswered emails and incorrect info from their service reps.  DO NOT ORDER FROM THIS COMPANY.

 I would not shop here again

Charged my card for a backordered item. Sent me an email claiming I would receive shipping information; I was never informed the items weren't available. I had to call when I didn't get anything. I called several times, each time being given a new ship date. I finally cancelled the order. Two weeks later now and I've never received a refund. CSR people always act so concerned and claim they'll fix everything right away. I ask for followup emails and never got them.

 I would not shop here again

I think Allegro Medical is either highly inefficient or unscrupulous. I had ordered a rolling hand cart for my grandmother for her farmer's market shopping. As soon as I placed the order, I realized that they didn't have the size they claimed to have and   Read full review...

 I would not shop here again

I ordered 2 golf gloves from them on 6/11/09.  When I still had not received them by 6/27/09 and the website said "awaiting shipment"
I tried to call them, but could not get through so I sent an e-mail.
I did not receive a response to the e-mail until 7/28/09 at which point they stated they were not in stock and next eta was 8/10/09.
I had since spoken to a representative who gave me a different date.
On July 28 I asked them via e-mail to cancel my order.  One month later they responded and said I would be credited.  This is now 9/22/09 and I still have no credit.  I spoke to a rep. today and asked to speak to a supervisor and he informed he had no way of transferring me to a supervisor that I would have to have a call back within 24 hrs..  I doubt I will ever hear from them.  Do not order from this website.  This company is in trouble.  Stay away! 

 I would not shop here again

Ordered an item on August 3 and after several weeks waiting for shipment I called and was told the item was in back order but I was never informed.  After several calls and e-mails yielding no positive results I cancelled the order August 31 and I am still waiting for my money be credited back to my credit card.  I was told the process takes between 7-10 business days and still waiting.  I DO NOT RECOMMEND this company.  WORSE CUSTOMER SERVICE.  Allegro Medical is a scam.  People, do not purchase from this company, their processes are a racket and it is a headache to deal with them.  If you have had similar or worse experience with them, I recommend you to write to the BBB and anything that applies including IRS because this company evidently has fraudulent practices and should be out of the market.

 I would not shop here again

I own a pharmacy and decided to try the Allegro Medical sight...placed a small $177.00 order on June 18, 2009 to start....got a few inexpensive things that were ordered very fast.....worth about $20.00...never got the other items...have called them   Read full review...

 I would not shop here again

I absolutely will never buy from them again, nor recommend anyone else buy here. They do have some really good price offers, but apparently nothing is actually made by them or stocked, so they have to order everything after you order.When   Read full review...

 I would not shop here again

I've been a valued customer to this company not until now. I moved to another place however my recent order from them was shipped to my old address. When I ordered on line, I changed my billing information, and I thought this will   Read full review...

 I would not shop here again

It was a nightmare!!!!I ordered a walko long balance assistant for toddler on 5/19/2009. the website said "this item ships out in about 1-3 days. I kept going to the tracking system and  10 days passed when it still said Order Status:   Read full review...

 I would not shop here again

Like many others on this site, I am a victim of Allegro's terrible customer service.  I ordered an item & was billed immediately.  After about two weeks when the item still hadn't shipped, I decided to cancel the order.  That was July   Read full review...

 I would not shop here again

How can these people still have four check marks. I think the averages should only be over the past year or so. All those four checks from 4 and 5 years ago make these people look good. Obviously something has changed recently. JUST LOOK AT THE LAST FEW MONTHS WORTH OF REVIEWS. I too have been waiting over a month for a credit to my CC. I've called 4 times (and of course have to sit on hold for 15 minutes before speaking to someone. EVERY WHO HAS A COMPLAINT complain to the BETTER BUSINESS BUREAU these people need to lose the accreditation.

 I would not shop here again

I would never purchase from this vendor again. I ordered a sound machine that was backordered, so I waited about two months for it to arrive. When it finally did, it was not the sound machine that I ordered. I emailed Allegro, no response. I had to call three times, they continually said they would get back to me and they never did. Finally I said I just wanted my money back and they said they would send me a return label, I have yet to receive it.

Horrible customer service.

 I would not shop here again

Have placed two orders with Allegro Medical. Was charged for both orders the same day on which they were placed. Never received any info on shipping or tracking numbers.Cancelled first order which took four days of phone calls and was informed   Read full review...

 I would not shop here again

Beware of this seller if you have a problem unless you have a lot of time to waste. After over a month I still do not have a credit to my credit card for the item I purchased and calceled due to item not being in stock. Today is 7/30/09. I ordered a   Read full review...

 I would not shop here again

I purchased a bike online almost a month ago. I was IMMEDIATELY charged and added to the mailing list for coupons, promos, etc. Even received a welcome email from the "president" Craig Hood. Since then I have not received anything but coupons,   Read full review...

 I would not shop here again

I purchased a pedal exerciser from Allegro on June 19.  It didn't show so I called and asked about the shipment.  Only then did they tell me it was backordered and that it would ship June 30.  The next day, I received an email saying it would not ship until July 10.  On July 12, I sent an email expressing my dissatisfaction and asking where my product was.  No response.  On July 14, I called customer service again, and they said it was backordered until the end of July (not that I believe that date is true either).  The customer service rep was completely unhelpful, could not guarantee when they would get the product and acknowledged that the website never said anything about a backorder.  I still don't have my product, and I will not be buying from this company again.

 I would not shop here again

I ordered a hand rest/splint on June 15th and the website said "this item ships out in about 1-3 days. I kept going to the tracking system and  on June 23 when it still said Order Status: Awaiting Shipment. I realized it still had not even   Read full review...

 I would not shop here again

I ordered something about two months back and wasn't even expecting it would turn out to be a nightmare. The product costs $28 and the usual delivery time. I tracked the product for ship date and it was forever showing not yet shipped. Note at this time my credit card was already charged. When I did a follow up phone call, the product is not available and is backordered. I was given a time frame for the order to come in. Two weeks going to three weeks, nothing happened. I called to cancel the order. Fine. They told me I will be refunded. From the time I cancelled up to this time, is about 1 month and a half. I already filed a complaint with FTC. To future shoppers, guard your hard-earned money!

 I would not shop here again

This is an unethical supplier.  The comany confirmed a shipping date and charged my card for an item that they did not have in stock.  Eight days later, I received an email stating the item was backordered.  They lied about the shipping date, held my money for eight days without telling me the truth, and then said it would be another 3 weeks until the product might be available.  Sounds like a scam to me!
I needed a rolling walker for my mother who is having difficulty getting around her apartment.  I was thrilled to find a supplier that was reasonably close and could ship so quickly.   I didn't know they would actually lie about shipping a product they didn't even have.  If you reallly need something for a loved one, DON'T BUY FROM THIS COMPANY!!!

 I would not shop here again

I have had very poor luck with this company and would suggest you look elsewhere for your medical supplies. I have ordered products a few times and have been dissapointed each time. Very slow to process orders and many out of stock items - even though at the time of ordering, they were in stock. Their return policy is poor - costing you more than it is worth to  return the product.

 I would not shop here again

DO NOT order from Allegro. The "in stock" items soon became backordered. The backorder promise date was revised THREE times. A month-and-a-half after placing my order, the tracking system said it was delivered. When I called about it, the "customer service" rep said it was a data error, the items were still not in stock, they couldn't tell me when the manufacturer would ship to them, and wouldn't let me speak to anyone else. I called the manufacturer myself, and they advised that they were not shipping to Allegro. They couldn't disclose the reason, but suggested I cancel the order and referred me to ExpressRamps.com. Express has the items in stock at a comparable, free shipping (Allegro charged $112), and will arrive within 3-5 days. I was charged for the order on the date of purchase, but when I cancelled the order, they said "it could take a while" to credit my account. I have the impression the company is in financial trouble and therefore not able to have stock to ship.

 I would not shop here again

PLEASE DON'T USE THIS COMPANY!!!!  I wish I would have done research and read reviews before using this vendor.  They are scam artists.  I feel cheated!  I am so frustrated.  I am a new mom and I ordered 6-24 oz cans of baby   Read full review...

 I would not shop here again

Terrible service. DO NOT BUY FROM THEM. Charged me for an alarm clock, and then sent an email a week later stating that it was out of stock. I have tried to contact the company for over a month, and I have yet to be refunded. 

 I would not shop here again

Bad and dishonest. DO NOT order from them.
My order became backordered - I was never informed until I called follow up the shipment.
Cancelled my order and took forever to process refund. Called 4 times each week for 4 weeks to follow up on the refund, being told "Your refund is in process, it should take 3-5 business days".
Requested to speak to supervisor but she is never available. Requested to have supervisor call me back, never called me back.
Customer service is not helpful, don't know what is the "real" status of my refund or refuse to tell me the truth?
I finally received my refund after a month of battle with them. This is the WORSE online shopping experience.

 I would not shop here again

First they got my order wrong when I placed it on their website. After 7 days of waiting and checking their website the items I had ordered still had not been shipped and the every person at their service desk could not tell me why it did not ship or   Read full review...

 I would not shop here again

When you are not allowed to speak with a manager/supervisor and are told you can only e-mail and EVEN THEN get no response from anyone in the company SETS OFF THE ALARM BELLS.  Just AWFUL customer service.  Not being allowed to speak with anyone in authority tells you that something fishy is going on with this company.  BE FOREWARNED......should you have ANY problem, you WILL NOT GET ANY RELIEF FROM THIS SHADY COMPANY.

 I would not shop here again

I ordered an item from this merchant about 3 wks ago and while the seller had the items I needed and order transaction went smoothly, the shipping charges were outrageous (shipping to Hawaii).  I only had one option for a shipping carrier and that was UPS.

UPS was late an additional day in delivering the package due to the address being "illegible".  Their website was easy enough to navigate and prices on the items I needed were okay.

 I would shop here again

I ordered an item that appeared to be in stock on the website. I got an email FIVE BUSINESS DAYS later stating that the item was backordered and would not be available for three weeks.I sent an email to customer service to find out if my credit card   Read full review...

 I would not shop here again

I searched the internet for enema buckets, accidentally came upon their page for an enema bag, but it's got a PICTURE of a bucket and had the best price, so I ordered it...
I did notice on the order confirmation it said "enema bag" but I figured that was just a mistake so I didn't argue about it at the time.  
Well of course here come enema bags, not buckets. 
They invite me to mail the bags back, but I have to pay shipping both ways, because they told me it's MY mistake and there's not a hint of apology for their deceptive photo on the item description. 
It isn't like they didn't know about it until now, because someone else already left a negative review at the bottom of the page!  That person also wanted a bucket, like it shows in the photo. 
They haven't removed the misleading picture and apparently have no intention of removing it.
They did not have the best price on enema *buckets*, I would have ordered from someone else if I hadn't been misled. 

 I would not shop here again

I ordered a personal healthcare product from Allegro Medical Supplies on a Thursday night in late February of 2009 and it arrived in the following Monday's mail, here in the San Francisco Bay Area. Allegro had the only discounted price that I could find anywhere on the Web for this product. It was roughly a 35% discount on an item that no other Web merchant was discounting at all. The transaction went perfectly smoothly. I had no need for customer service, so I can't address that issue. I would definitely do business with them again!

 I would shop here again

I wish I had seen this site. I made a purchase thru AMAZON.COM. I am left on my own w/ this nightmare of trying to return 2 knee braces that are unused/ brand new but they are too long and bulky.
I contacted them over 6 times by email and no return authorization number has been given by email or phone. I tried calling at 3:50PM their time and no one answered. Another time I was put on hold & disconnected. STAY AWAY!!! PAY MORE & BUY FROM ANOTHER SITE TO SPARE YOURSELF AN AWFUL HEADACHE!!! I am now filing a dispute thru VISA.

 I would not shop here again

I placed an order yesterday, February 16, 2009 (President's Day) and this morning the package was at my door! I am in NJ. I assumed I would have to wait at least a few days, but ONE DAY! I also got a 15% President's Day discount. I will check out Allegro Medical first for all my supplies and would definitely recommend them to others.  Anna Marie

 I would shop here again

Good prices but shady on the shipping. It was supposed to have shipped within 24 hours but I'm still waiting for it to even leave and it's been three days. Their customer service said that's normal and that their website only says that the order is ready. Basically, they're misrepresenting; oh well. You get what you pay for with this place.

 I would not shop here again