Adorama

1. Website navigation was excellent. The filter conditions (filter by brand, product category etc.) were very useful (unlike in some other sites)
2. They clearly mark refurbished and used products as such
3. For used items they have a rating system. I haven't bought used so I don't know how accurate their assesments are
4. Customer service by phone was very helpful
5. Ordering was easy
6. Shipping was prompt
7. Order was accurate
8. Very satisfied with product(s), service and website, would buy again

Their used category is a little hard to find, it is on the main menu (on the main page) somewhere near the bottom.

 I would shop here again

Order was not processed, despite recieving order confirmation by email. According to customer service, the order was in their website but not in their system.

 I would not shop here again

very good pricing. My toner came sooner then promised

 I would shop here again

Superb Packaging of Items.

 I would shop here again

The Itema was a Great value purchase and there was speedy delivery - will use again.  There was plenty of selection at this one store. 

 I would shop here again

good

 I would shop here again

I ordered the Nikon D90 camera kit (body only) and 18-200mm Nikkor zoom lens.  I needed both as an expedited delivery as I was leaving for vacation and wanted to take both items.  I spoke with a customer service representative via phone who expedited fulfillment and delivery of the order - ordered on Monday, received on Thursday.  I'm very happy with the timeliness and cost of the delivery - $30.75 for UPS 3 day select delivery was well worth it.  One comment on the lens: Adorama described it on their website as "VR II".  I thought I was going to be getting the newer 18-200 with the zoom lock at 18mm.  However, the "II" refers to Nikon's second generation VR (NOT the 18mm zoom lock).  Not a big deal for me.  However, if you really want the 18mm zoom lock on the Nikon 18-200 lens, you'd better check with Adorama first to make sure you know exactly what you're getting.

Customer service made several suggestions for additional associated items to purchase.  They were knowledgeable but not pushy.

 I would shop here again

I saw a great on-line price over a weekend that I couldn't pass up on a the Garmin factory canvas carry case accessory for my GPS that I'd been wanting to keep all the loose pieces & accessory items togther. Shipping and handling charges, which were reasonable still left me at half the cost I'd seen elsewhere. The order confirmation and package tracking info was received by e-mail the next day. The Item itself in its original sealed retail package arrived well packed and quicker than I expected a few days later. Would definitely buy from Adorama again.

 I would shop here again

Adorama is a trusted Internet store with wide selection and good prices. They are one of my favorite sites.

 I would shop here again

Product description in the online calog was accurate. Online ordering was easy and efficient. The product arrived in a well protected package. The order arrived sooner than promised.

 I would shop here again

I have never had anything but excellent service from Adorama.  They have everything I am looking for instock every time at a great price.   You couldn't ask for more than that from a company. On this purchase I purchased a   Read full review...

 I would shop here again

As expected Adorama has proven track record for my orders. I consider them my number one place to shop. Great service and staff, and great produts.

 I would shop here again

My purchase of a refurbished Canon camera went very smoothly.  My order was processed and shipped the same day.  I am very happy with Adorama's service in regards to this order.  Thanks!

 I would shop here again

Great product lousy customer service.  Be advised when ordering they will pull from another method of payment without informing you first.  My credit card company declined Adorama because it was such a big purchase, they thought it was fraud activity.  Adorama used another card that I used prior to this order.  My card was not on file they just plain pulled it.  I dont see how this act is legal and now I am dealing with bank overdraft fees and slow customer service to resolve this act. 

 I would not shop here again

Delivered across the USA in less than a week, the order was filled exactly with a brand new unopened Canon G-10 . This was my first on-line buying experience. Being able to contact them and get a speedy response was very important.Adorama was there every-time.  I will buy again.  
You know the feeling  ...  "Are these folks legit?"  
Looking at my beautiful camera, I can truthfully say yes they are.  

 I would shop here again

I received the order within the time stated and in excellent condition. The order was correct and packaged well.  As always I am very satisfied with the web ordering process, payment and delivery systems. I had a problem with the camera which was handled my the customer service rep with one call. They assisted me in contacting the manufacturer and an easy over the phone repair was made. I was told by the customer service rep that if the camera couldn't be repaired easily they 'had no problem in accepting the camera for exchange or refund'.

 I would shop here again

All I wanted was a gift certificate for a friend who is into photography. The certificate was not mailed, and the call from Adorama to confirm the order did not happen in a timely manner--I was leaving town the next day, and so it all got hung up. If there was going to be a phone confirmation, it should have said so on the order form. I had called customer service after placing the order, and they said they couldn't help because it takes at least an hour for orders to show up on their computer. As it was, I cancelled the order, because the birthday was long gone...very inconvenient.

 I would shop here again

I have shopped Adorama online a number of times. It has always been a positive experience. Prices are always fair and may be a little less than those on comparable photo websites. Shipping has always been well within the 7-10 day estimate for standard shipping, unless an item is backordered, which is clearly noted at the time of ordering. In general, backordered items have been filled more quickly than I have expected. All orders have been accurately filled. I have not yet had to use Adorama customer service and so cannot comment on that. Adorama definitely continues to be one of my preferred sites for photo gear and printing supplies.

 I would shop here again

Received the monopod. it came with a carrying case and the zipper was broke. Looked like it was a previous return. The customer service was excellent. emailed me a return lable asap. My new product is on the way. However, they are sending it by 8 day ground which is very frustrating. It is now approximately 3 weeks since I ordered. The least they could have done was ship it overnight.

 I would shop here again

Very good service. Good prices. Especially good for shopping for used equipment.

 I would shop here again

I have been purchasing camera equipment from Adorama for a little while now and have had nothing but good things to say about them so far.


Adorama has good prices, ships quickly and has always given me excellent customer support.





A very recent experience has proven to me that this was NOT a fluke: a hard to get lens I have been waiting for 4 or 5 weeks came in, and went out. Some confusion happened and I lucked into one with a local vendor- at the same time Adorama was shipping me a lens!


As much as I wanted the lens, I do not need two...


Adorama has been great about this as well, and said to send it back and I would be credited, no problem.





I can not speak highly enough of Adorama, and have so far gotten at least two others to look there for camera equipment.


Both of which did purchase from Adorama.

 I would shop here again

These folks are quick.  Admittedly I'm only one state away, but I ordered a replacement Nikon D60 body for one I broke at 5:10PM on a Wednesday, and had it by 2PM the NEXT DAY.  Outstanding performance.Furthermore their prices are the   Read full review...

 I would shop here again

The order was made by phone. It was compete and top-of-the-line service beginning to end. The salesperson was very thorough in his explanations. He took complete personal responsibility. I asked if the product was in stock. A few webtailers had said they were out of stock or expecting shipments, or there was a 5-10 day waiting period. He checked to make sure it was in-stock and ready to go. There was no discussion or forced sales of unwanted products - either add-ons to the product or other - just a courteous question asking if I needed anything relating to the product. He gave his name and said to call on him at any time for questions, any problems or new orders. The Adoroma email follow-up was quick and complete with order details. The order contained a minor address glitch, which through return email was fixed immediately. Delivery was just as described - actually even better. I ordered in the morning. Order was shipped that evening from NY City, I received it UPS the next day. No additional costs were involved. The product was as-ordered, a Canon Pixma 4600 photo printer. Couldn't have been better. Checked it out immediately.

 I would shop here again

My order arrived on time as expected, and the order was complete. The customer service was very efficient with my inquiry.
I'll definitely shop again with Adorama.

 I would shop here again

I always enjoy shopping at Adorama. I've been a loyal customer of adorama for almost 9 years. One thing that I would like to be improve is the control over the real stock of items and the ones promoted online, because several times I order item shown as in stock and later I receive a mail saying that is not, and that I will be charge once is delivered, but I sometimes dont want to wait, an if i don't cancel that order I will still get it, and by then I may have bought it things from someone else...that my only wish.

 I would shop here again

Amazingly fast shipping! With Next day Air, I placed my order @ 4pm & received my item @ 10am the next day (NJ to FL).

 I would shop here again

Very Good

 I would shop here again

Mostly great. It was a little tricky to get them to ship to a different address than my billing address, but I guess that's for security and it only added a day to my processing time.

 I would shop here again

Recieved it quicker than expected. Very happy with service

 I would shop here again

Adorama has a comprehensive selection. I think there can be some improvements made to the website when it comes to doing searches but otherwise, I'm very satisfied Adorama.com.

I would recommend Adorama to my friends. I've spent a fair amount of money there and I intend on spending more there.

 I would shop here again

Eays ordering and quick, hassle free delivery. Merchandise arrived very quickly with regular ground shipping. Price was very reasonable, too.

 I would shop here again

Excellent customer service. Trustworthy.

 I would shop here again

My experience at shopping at Adorama was good.

 I would shop here again

I was able to track the order shipment online and it was delivered a day ahead of time. I have made several purchases from Adorama and have always received the product exactly as specified. I will certainly purchase from them again.

 I would shop here again

Very nice.

 I would shop here again

Smooth performance. Would have perferred more information from UPS regarding accident (exception) in transit. For 48 hrs. could not find out about the status or condition of shippment, A problem with UPS.

 I would shop here again

I knew what I wanted. The salesman was extremely polite. Delivery was immediate. My only comment is that there was a tendency to push other accessories. Obviously his job. 

 I would shop here again

excellent selection - fast shipping and good contact from merchant as to status of order

 I would shop here again

The only concern I had was that the box was torn up pretty badly. It appears that the box was thrown around quite a bit while in transit. Luckily, the three backdrops were there. I have yet to open the backdrops'separate packaging to see if there was any damage, because I left on a trip and just returned today. Hopefully, all is okay. I will open them tomorrow.

 I would shop here again

I ordered a refurbished Canon DSLR from Adorama. It was shipped almost immediately and received sooner than I had anticipated. The condition of the camera was absolutely like new. An excellent purchasing experience.

 I would shop here again