Ace Hardware

Full review
I assumed that a reputable name company like Ace Hardware would have it together, but no. I will never do business with this online store again.

Pro: the price was right, local store folks tried to help
Con: order never arrived, couldn't be tracked and online the store has totally automated and worthless customer support

I ordered a shed to be delivered to my local Ace outlet. My credit card was charged the day that I made the order. I received an email a few days later that the order had shipped and would arrive in 8-12 days. It never did.

The local Ace store does not know that orders are coming from the online store. They seem to have no way get any information from the online people. The online store's email and phone number are totally automated and will only repeat back that the "order has shipped". There is no way at all to find out whatever happened to your order.

The local store was very sympathetic and responsive. They tried to get resolution from from corporate, but, they couldn't get an answer either. They recommended that I call my credit card company and dispute the charge. I'm hoping this charge doesn't show up on my account.